2 Different messages confirmed and bevestigd.

-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- Browser(s) name and version -- : latest IE, FF and Chrome

Hello,

I am now testing with customers with a VAT ID and where the VAT is reverse charged.
When I create an order in my Hika environment (still test) the payment plugin sets the order on confirmed and the client gets a message which says that the order is bevestigd (dutch for confirmed). See picture mail from 16:37



The message has the following invoice data:


When the order is set to confirmed by hand instead of letting the payment plugin do this, the customer gets a message that the order is confirmed (confirmed in english) see mail from 16:40

When I look into the mail I see that the invoice data shows an extra line namely the one with the amount of VAT (MwSt Freiung in this case because it is a test with a german client), This behavior is exactly what I want, I want this line in my invoice. |It seems to be mandatory as well.


Now the question arises what is the difference with the payment plugin setting the order on confirmed and me doing it in the back-end manually?

Hope someone can explain this for me and hand me a solution.

Thx in advance.

Kind regards, Wilfried

Hi,

It's the same email template which is used by HikaShop in both cases.
So with the same data, you should get the same result.
If you manually change the status of an order which has been confirmed automatically, do you also get the tax line in the email ?
I think that you will not, meaning that the difference doesn't come from confirming the order automatically or not, but from the fact that the system found a tax rate for one order and not the other.
Could you do a screenshot of your tax rules displayed in the menu System>Taxes ?

I also thought that the same template is used.
Strange on all the new orders I now make for testing, I don't see the VAT 0% line anymore. Yesterday I had some orders and invoices but I can't get that anymore. If you want to see them I can send them to you via PM.

Here are the VAT configurations.







So what I want is that the VAT is shown also if it is 0%.

Kind regards Wilfried

Hi,

Then a simple cause of that would be that the order with the 0% tax line has an address in the netherlands and that the other roder without the 0%tax line has an address outside the netherlands since you didn't create any 0% tax rule for the countries outside the netherlands.

Oeps my mistake. I didn't show you all my tax rules.
I have created the 3 tax rules per country for every country the same as the one from the netherlands I have showed you.

So there are also 3 taxrules for germany.
Here is the 0% rule.




kind regards,

Wilfried

I have done some heavy testing now and I cannot make any sense of it.
I have unpublished tax rules that where not used or where strange and left from the initial setup.

That didn't work.

I have made a lot of orders on the site and look what a strange behavior I get.
All the orders are created with the same user tester4. This is a customer with a VAT number.

I have made an order with a combination where I saw the line "BTW vrijstelling € 0,00" in the past.
The result is that I see the 0% VAT line.


Is it the amount or what I was thinking. So I created an order where the order amount is above 500 euro's with "De Lightswing wit"
No 0% VAT line!



I also created an order with one other product "De Lightswing wit"
No 0% VAT line


Was it the shipment rule then? You never know.....
So I re created the order where I had succes with another shipment rule.
The 0% VAT line is shown. So it has nothing to do with the shipment rules....


Is it the product "De Lightswing messing"?
So I ordered 1
NO 0% VAT line


Aha is it the amount then with that product? So I ordered 7 of them.
A hit. I get the 0% VAT line


So I compared 2 products with eachother (De Lightswing wit and De Lightswing messing) but I can't see any difference then the descriptions and the price.

Then another huge order with "De Lightswing wit"
No luck, NO 0% VAT line


I really don't have a clue where to look.

Kind regards Wilfried

In the attachments the data of the products De Lightswing wit and De Lightswing messing.

Wilfried

I just went in the order section of Hikashop and I changes the order state of the order again back to confirmed (it had an other state) and had this emailed to me.For the record I have not changed any setting after the last addition to this incident ticket.

I now have the 0% VAT line on an order that did not have that line before.


Flabbergasted that's what I am.

Do you know where to look now?

If you want to test on my system please let me know and I set up a login account for you so you can see it for yourself.

kind regards,
Wilfried

Hi,

In the email preload ; you will find a little line This check define if the taxes will be displayed or not.
Regarding the rounding options that you can have ; it is possible that the price_value and the price_value_with_tax are not exactly the same (3 or 5 digits after the coma) and then it display the tax details.
Because the tax details are "0" ; it might be possible that it provide the same value for the two elements.. And then do not display the details of the taxes.

Best for you will be to edit the email in order to force the display of the taxes.
It could be also useful to change the check in order to use a bccomp, like
Regards,

Hello Jerome,

I have found that line in Order creation notification and in Order status notification. I changed it in both e-mails but the e-mail still doesn't display the 0% VAT line.

Do I have to do something else to let it display the taxes all the time?

kind regards, Wilfried

Hi,

Well, if you want to force the display of the tax ; the best is to place Regards,

Hello Jerome,

That works fine, Thanks.
So I changes the original line from to
I now also use your invoice plugin. Where should I change something to get the same result?

Hope to hear from you.

Kind regards Wilfried

Hi,

With the PDF Invoice ; you will have to create an override for the "invoice.php" file (you will find several thread which explain how doing that) and replace the line By to always display the taxes even if they are null.

Regards,

You are a magician . It all works perfectly now .

Thanks a lot!!!

kind regards, WIlfried