Taxes not showing, nor are they added to order total.

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7 years 5 months ago #270928

From what I can tell, everything is configured properly. HS is not charging taxes as it could for California addresses.

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7 years 5 months ago #270929

Hello,

Because it was your very first post in the forum your message needed to be approved by a moderator and extra information are lost in the process.
So, would it be possible to have details about your HikaShop version number and more details about your issue ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 5 months ago #271105

Hikashop 2.4.0, Joomla 3.7.0, crownstardesign.com

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7 years 5 months ago #271123

Hi,

Can you provide a screenshot of a product settings and a screenshot of the System>Taxes menu ?

Also, did you review that FAQ ?
www.hikashop.com/support/documentation/3...ion-listing.html#faq
It lists all the different reasons why the taxes wouldn't apply.

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7 years 5 months ago #271291

Here you go!

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7 years 5 months ago #271292

Just went through the FAQs. No help there.

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7 years 5 months ago #271395

Hi,

It looks like you have an invalid "customer type" selected in your tax rule as normally, the text "customer type" should not appear on the listing when no restriction on the customer type is selected in the tax rule.
So please check that.
Also, you've selected the California zone for the tax so it will only appear if the address of the customer has that california zone selected in the "address_state" custom field. Check that you don't have several zones named california in the menu System>Zones as it could happen that you might use another one between the address and the tax rule. And check that the address of your test user has that zone porperly selected.

Besides that, your screeenshots look fine.

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7 years 5 months ago #271403

I have "All Customer Types" selected for the tax rule. There is only one California zone. I am entering shipping information inside the zone. So, basically, you're saying everything is configured correctly, but isn't working.
I went through it all again, thinking maybe I missed something. Still not working. I'm baffled. Any ideas? Known conflicts or anything? What other information can I give to help?

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Last edit: 7 years 5 months ago by imagineitmedia.

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7 years 5 months ago #271502

Okay, I selected Individual as customer type for the tax, and it's charging the correct rate. Strange that All Customer Types didn't work.

One last thing: it shows tax before the customer enters a shipping address. Any way to make it calculate AFTER they enter their address? I know that will be my client's next question...

Thanks for your efforts on this.

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7 years 5 months ago #271505

Hi,

This depends on the "main tax zone" setting of the HikaShop configuration.
Set that tax zone to something else than California so that anonymous users are not categorized as customers from California.

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