Tax setup for Canada

Hi,

I'm trying to set up taxes for five different provinces in Canada, but I can't seem to figure out the way taxes work.

I've set up the zones for taxes, and I've created the taxes as sub items of the default tax. But I can't assign more than one type of tax per product (they all need to be able to be taxed at the rate of the province they are purchased in), and when I test the check out process, I get the default tax rate.

What, step by step, do I need to do to ensure that taxes for all products are calculated based on the billing address?

Thanks,

Tamara

Hi,

Thanks for the reply, BUT it's already set up that way, and it's still only adding GST to all sales, even in BC, where the tax rate is 5% GST, and 7% PST. So that's not working.

Also, more worryingly, the tax calculation seems to be wrong. A product costing 162.23 has GST (which is set at 5%) as 7.73. That's not five percent.

I need someone to log into my site and fix this so it works, AND calculates the CORRECT taxes! How do I make that happen?

Thanks,

Lol.

This is like asking someone who doesn't speak a foreign language to explain their problem in that language.

So far, your "support" is not great.

In the interests of speed, I will attach the screen shots, but maybe you should think about making your documentation user friendly instead?

As for the tax amounts, thanks for the patronizing tone. Right after I sent it, I realized that that it was displaying including tax.... would have been easier to spot if it said something like.... I dunno. Including Tax?

Here are the screenshots.

I'm not certain if these are the only ones related to tax, since I don't understand how your system works. So feel free to mention other settings, and I'll tell you if they are configured, and how.

Or you could just do what most developers do, and I can give you a temporary login, and you can figure it out,.

Thanks.

Thanks. Guess I'll go read that badly written documentation again.

Since every part of Canada has different taxes, and since you are taxed by the location you purchase in, when you have multiple warehouses, you will always have different taxes. So thanks for the patronizing italics, but you're WRONG.

Also, all taxes in Canada are added AFTER. So... since it's the bigger part of north America, geographically speaking, again, you're WRONG.

Thanks for nothing. I left a review indicative of my experience so far.

Yeah... just changed the taxes to be only Canada as the default, added the tax zones as sub zones under Canada, and it still doesn't work.

Could someone please direct me to some screen shots of how this should be set up, or could someone give me an email address where I can send a temporary login, so that someone can take a look and actually fix this?

So far, this has been a pretty terrible support experience.

Does anyone there actually know how this works?

Because right now, it feels like playing pin the tail on the donkey.