Incorrect Amounts shown on Invoice and Emails

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  • Hikashop Business
1 year 1 month ago #355883

-- HikaShop version -- : 4.7.5
-- Joomla version -- : 3.10
-- PHP version -- : 8.1
-- Browser(s) name and version -- : All
-- Error-message(debug-mod must be tuned on) -- : None

Hi

Trying to solve an issue with the amounts shown on the invoice and Emails.

We have just switched UK VAT on and made all the changes required.

When at Checkout the values are shown correctly i.e

Checkout Displays the following:



This is correct as it shows the product price ex vat, the total amount of vat, and then the final total including VAT, this is correct

HOWEVER

The email and invoice show as follows (By the way this is a different value product from a test order and is just an example of how it looks):


Red items are incorrectly displayed

As you see here the UNIT PRICE is showing as including VAT
The subtotal is also showing price Including VAT

The VAT Amount is correct
And the total amount is showing the total inc VAT which is correct


So the question is, why is the UNIT Price and Subtotal not showing as ex-vat price like it does in the checkout image, then the rest would make sense i.e Unit Price Plus Vat = Total

This applies to both Emails and Invoices.

If i check the invoice section summary in the BACKEND however it shows the prices correctly

So the issue in in both the email and printable /export invoice only

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Last edit: 1 year 1 month ago by Nursecall.

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  • MODERATOR
1 year 1 month ago #355893

Hi,

The price display on the checkout bases itself on the "price with tax" setting of the Cart block of your Checkout workflow, under the Checkout tab of the HikaShop configuration.
The other areas you're pointing at base themselves on the "Show taxed prices" setting under the Taxes section of the Main tab of the HikaShop configuration. So you want to check that setting.

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