Tax not applying

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  • Hikashop Essential
2 months 4 weeks ago #363422

-- url of the page with the problem -- : interactive-adventures.com/index.php/act...ns/bucket-list-trips
-- HikaShop version -- : 5.0.4
-- Joomla version -- : 5.1.0
-- Browser(s) name and version -- : Chrome


I have tried following all the instructions, but products are not adding tax to the price.

Can you give simple instructions for applying tax to a product?

It keeps showing the same amount for price AND price with tax.

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  • MODERATOR
2 months 4 weeks ago #363438

Hi,

You've restricted the tax rule to the Canada zone. So the taxes will only apply if the address of the current user is in Canada or if the "main tax zone" setting of the HikaShop configuration is set to Canada if the current user doesn't have an address.

We actually have a list of points you can check here regarding this issue here:
www.hikashop.com/support/documentation/3...ion-listing.html#faq

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2 months 4 weeks ago #363447

I have gone through the list to troubleshoot and am still having issues.

I want the tax to apply to everyone. All my users are in Canada, so I added that to see if it made a difference.

Can you please give a clear step by step list to add 5% GST to a specific product?

For example price without tax: $100, price including tax $105.

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2 months 4 weeks ago #363450

Hi,

If you want the tax to apply to everyone, then you should remove the zone restriction in your tax rule.
It should then work automatically without doing anything else, based on what I see on your screenshots with what you already have configured. Just make sure that the tax category of the products match with the tax category of the tax rule like it is already the case with the "GST" tax category on your screenshots.

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  • Hikashop Essential
2 months 4 weeks ago #363457

I removed the zone restriction and it still is not applying tax.

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2 months 3 weeks ago #363467

Hello,

Can you check this setting in your Main HikaShop Configuration part :



Regards

Last edit: 2 months 3 weeks ago by Philip.

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