stars missing

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10 years 8 months ago #153634

Hi,
i noticed an issue.
I had the vote sistem enable with 10 stars.
Today i noticed that the stars are desappeared. You can see only the number of the votes.
Could you tell me why and what can i do to have the stars again, please?
you can have a test on all my products; for examples here:
lacasettabio.it/negozio-online/semi-di-p...ino-piccante-vendita

my site with Hikashop
www.lacasettabio.it

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10 years 7 months ago #153662

Hi,

You have a javascript conflict between mootools and jquery on your page which prevents HikaShop from initializing the stars display.
Please try to install and configure the plugin jquery easy:
extensions.joomla.org/extensions/core-en...jquery-scripts/18327

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10 years 7 months ago #153732

you're right!
Now it works, thank you!
Regards

my site with Hikashop
www.lacasettabio.it

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10 years 5 months ago #164686

Hi,
unfortunately i have the same issue.
But the extravote system on my articles works fine and i have jquery easy plugin enable.
You can see the extravote system on articles working fine here: www.lacasettabio.it/le-nostre-ricette/ri...peperina-bloody-mary
You can see my Hikashop issue, for example, here: www.lacasettabio.it/negozio-online/salse...-in-salamoia-vendita
regards

my site with Hikashop
www.lacasettabio.it

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10 years 5 months ago #164719

Hi,

You have a javascript error in the file www.lacasettabio.it/templates/kallyas/js/kallyas_script.js which prevents the HikaShop javascript to be initialized. I would recommend to contact your template provider for help.

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10 years 5 months ago #165217

hi,
it was not a javascript error but it was the mootool that i had desable to make my site lighter. :blush: :oops:
Is there a way to have your star without mootool?
Maybe with Ajax like extravote!

my site with Hikashop
www.lacasettabio.it

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10 years 5 months ago #165239

Hi,

Yes there is a way, but it require to change the javascript part of the votes.
So code edition. We have on our TODO list to remove the Mootool parts.

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10 years 5 months ago #165362

Hi,
if it is on your TODO list i'll wait for the next release.
Untill then i disable the voto system.
Thanks
Best regards

my site with Hikashop
www.lacasettabio.it

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10 years 4 months ago #166036

I have execly the same thing, the stars will not show on my website... see also link

Last edit: 10 years 4 months ago by air-diensten.

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10 years 4 months ago #166043

Hi,

You have several javascript errors on your pages which prevent the initialization of the stars system.
If you open your browser's javascript error console, you'll see the errors on the pages.
It's about the function GotAsyncList() in the javascript at the beginning of the pages, but I don't know which extension is adding that code on your website.

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10 years 4 months ago #166236

I have looked to the errors and those you mention are related to a script that sync users with a phone system and those are not the cause of the problem. I have removed the sync and the error was still there.

still the stars are not visible... i see also jquery.min.js and mootools errors in this, and those are not used in my script

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10 years 4 months ago #166240

See: take.ms/wdgIj
You can see the javascript errors on the page.
As long as there is at least one javascript error on the page, the javascript of the stars system won't be run by your browser and you won't see the stars.
You have the errors of your script syncing the users, plus the conflict between mootools and jquery which can usually be solved with the jquery easy plugin for Joomla: extensions.joomla.org/extensions/core-en...jquery-scripts/18327
Looking at your website, I can assure you that the problem is not in HikaShop.

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10 years 4 months ago #168576

I have almost get rid all the errors and the issue still there...
when i look at the page i see still the same issue but with the error :

Uncaught TypeError: Cannot read property 'parentNode' of null in mootools-core.js
There i can find : var parent = element.parentNode;

how to solve this.

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10 years 4 months ago #168582

Hi,

It looks like you have a Javascript compatiblity error between jQuery and mootools.
The "$" function is override by jQuery but it shouldn't ; the vote.js file, which use mootools provide some non-working elements to the rest of the script.

You can edit the file "media/com_hikashop/js/vote.js" and replace the references of "$(....)" by "document.id(....)".

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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10 years 4 months ago #168618

Jerome wrote: Hi,

It looks like you have a Javascript compatiblity error between jQuery and mootools.
The "$" function is override by jQuery but it shouldn't ; the vote.js file, which use mootools provide some non-working elements to the rest of the script.

You can edit the file "media/com_hikashop/js/vote.js" and replace the references of "$(....)" by "document.id(....)".

Regards,


This helped! thank you a lot!

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