Total votes not working

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.8

Peoples votes and comments show up but the total votes don't work, they just display as 0.

Do you have any idea why this may be?

Here is one of the pages that you can see the issue on:
www.charnwood.net/beta/products/product/...tand-side-extensions

Hi Nicolas,

I have created a test server and upgraded to 2.6.0 but this hasn't helped. You can see the page with HikaShop 2.6.0 below:
www.charnwood.net/beta2/products/product...tand-side-extensions

Do you have any other ideas that may get this working?

Thanks.

Hi,

Do you have any view overrides on the view "vote / mini" ?
You can see that via our menu Display > Views.

Hi Xavier,

We haven't changed Votes > Mini, but we did make an edit to Votes > Listing if that could make a difference?

I've just tried getting rid of the customisation in Listing and it made no difference to the total votes.

Hi,

Please try to update to the latest version, HikaShop 2.6.1 and see if that solve the issue.
We made some changes about the votes, many improvements.

Do you have edited any vote entries in the backend ?

If that does not solve the issue, please give us a backend and FTP access to your website.
These informations can be sent via our contact form with a link to this topic in your message.
hikashop.com/support/contact-us.html

Hi Xavier,

We updated to 2.6.1 but still no luck.

I think I have found the issue now though.

When we transferred all the products from the old website to this current one we also transferred the votes via the database.

When i entered a vote manually it worked, so I think i just need to add the votes again manually and everything should work fine then.

Thank you for your help on this issue.