Hi,
I'm sorry but we do not understand/speak Russian and we are not able to provide support in that language.
If you want an answer from the HikaShop support team, please post in English.
I moved your topic in the Russian section of the forum where the Russian community will help you in your native language.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.