Re: Cart empties when user cancels paying with PayPal

Hi!

Shopping carts usually empty the cart when user returns from PayPal to final page.
And at the same time the user receive a bill. I don't know if PayPal sends a special code (in http) or not.

It is not possible to do it in the same way?
Couldn't be for example a final page on the site, and when user returns to it, only that time the cart empties, user gets thank you message and he gets a bill?


Thanks.

Thanks Nicolas.

So that means that it is not possible at the moment.
Sure it would be better for me to have this option, but at the moment is not such a problem as the site I am working on doesn't have a lot of products.

I hope it will be possible in the near future.


Best

Guys

My concern is that there may be a disconnect in logic here, and it is fundamentally wrong for a cart to be empties/cancelled if a user should cancel at PayPal and return to the store - let me explain. It is however correct that a cart empties if a SUCCESSFUL payment was made at PayPal but the subject of this thread says "...when user CANCELS paying with PayPal"

Let's assume I walk into a grocery store, I then spend an hour shopping for various bits and pieces, and then proceed to the cashier at checkout. I present my credit card for payment, and the cashier informs me that my card has been declined. I decide to then pay by cash. What the cashier then DOES NOT DO is then grab my shopping bags from me and place all the groceries back on the shelves, expecting me to start shopping from scratch (for another hour) and then come back to checkout and pay by cash. Usually the cashier will simply cancel the credit card transaction and then accept cash from me.

In the same way, in Hikashop, if a customer for example presses "PayPal" payment method in ERROR and when they get directed to the PayPal payment page and then realises this and presses "Cancel and return to Merchant", when they return to the store (Hikashop) their cart "shopping bags" should still be there and waiting for payment at which time the customer can now choose "Check" or "Cash" or whatever method they meant to have chosen in the first instance!

I have had a number of complaints from our users that they have to restart their shopping if they make this error.

We have 4 e-commerce sites using ZenCart and another system and they both work in this way. Cancelling the "PAYMENT" at PayPal should mean exactly that - cancelling only the PAYMENT, not the whole order.

Thanks

Cliff

I agree with you.
I hope the guys (nicolas & co. ) will do it in not so far future.


Best to all.

Hi Nicolas,

I agree entirely with cliffvt's comments. I have encountered this problem. As soon as you click "next" and confirm the order the cart empties which we have discovered while developing the EPDQ payment plugin. Surely the cart should not empty until the payment has been accepted. So we have the problem that the card is declined but we cannot recover the cart to try again. We have currently stopped our work on this plugin until this improved. Our live shops (which are based on ECJC shop, now JHShop) do not have this problem. If the payment is cancelled or something goes wrong with the payment, and believe me they do, the cart must be available again.

I would say this is quite a serious issue that needs to be resolved urgently.

I think when customer finaly pay with PayPal you should get an message/variable or whatever from PayPal regardless where the customer goes after paying. The same is in clasical shop. The bank tell you if the transaction succeeded.
In this way you will know the process of payment has really finished.
So you/HikaShop can send him a bill and empties the cart.

I don't know how does PayPal deal with this. But it seams logical to me.


(By the way I think PayPal is one of the most important payment plugin for HikaShop. It needs a special care.)

Correct me if I am wrong but this issue is relevant to all payment plugins, not just Paypal. As you click to confirm the payment whether it be Paypal, HSBC etc etc the shipping cart empties.

On the EPDQ payment plugin we are developing as soon as the user clicks on confirm and one is then transferred to the Barclay's EPDQ payment gateway, "poof", the contents of the cart are gone. I found this thread because in the callback script we were looking to destroy the cart if the payment is successful or keep it if unsuccessful for a myriad of possible reasons.

If there is anything I can do circumvent this problem easily let me know. If if requires your review the checkout work flow I'll wait until you have some concrete news.

Great to hear this Nicolas.

Sorry I was too busy and I didn't have time to handle this. I will try it as soon ss possible.


Thank you very much for this.

Great job Nicolas.
If customer cancels for example PayPal payment it returns to cart (checkout) without being emptied.
I like it!

(I didn't test it yet what happens when customer pays with "PayPal".)

I can't find this option! Where can I find it in the current release?

Hello,

I think the option you're searching for is "Clean cart when order is" via "Hikashop->System->Configuration->Main".

Kind regards,
Mohamed.