Checkout big problem

Hi Guys

I have a massive problem. When my customers checkout, when you press the next button that takes them through to the paypal page it is not connecting through it is taking ages and ages to go through. We have the correct paypal details in Hikashop can you tell me why it isn't connecting through to paypal fast enough my website is www.londonchina.co.uk

Thanks x

Hi Nicolas
The customer that had the problem said he was using google chrome do you think it is a browser issue.
Thanks X

HI Nicolas
Just checked with one of the customer that was having problems checking out he was using an old version of of Google chrome version 220.1. 229 .94
Do you think this is the problem
Thanks x

Hi
Was there any further investigation into this. Relatively recently, many customers, some long time ones, are having the same issue on our site, easyaction.co.uk
It's now definitely having an effect on sales.

Joomla 2.5, HikaShop 2.1.0, I can let you know PHP version and other details if this will assist.

Thanks, F

Thanks for looking at this.
I have to say, when I test it I do not have any issues myself most of the time so it's difficult to troubleshoot.

Can you suggest any direction so I can dig deeper? Incompatible plug-ins or components? PHP version? Template or even hosting issues?

Thanks in advance, F

I believe I am having a similar problem. I had two customers last weekend who could not complete transactions through PayPal.

I may have diagnosed the issue:

--> Windows XP -- both Chrome and IE
--> Only happens with products with an xml special character in their name, for example " or &

A colleague with access to an old computer tested this for me; a product sale for a 14" Hanging Bird Bath stalled indefinitely on the "You are being forwarded to PayPal..." page, while the Echo Valley Birdbath product sale was processed promptly and properly. I do not have a similar problem using my own (up-to-date) system.

I will be investigating the code of the PayPal plugin shortly.

Please do not be so dismissive of such errors in the future.

Hi
That's interesting to know about special characters, one product which has just failed for one customer is this one:
www.easyaction.co.uk/component/hikashop/...-10-vinyl?Itemid=111

If there's anything I can do to assist in troubleshooting and to specifically confirm this issue please let me know.

Cheers
Faisal

EDIT: Have changed " to inch for now as sales are more important but there are plenty of others on the site still to 'fix' as the Search will reveal.