Problems with checkout workflow

Hi

I'm struggling to get the checkout workflow to do exactly what I want. I'm running a 'quote cart' and want prospective customers to be able to add products into a cart which gets submitted to staff who then get back with a price.

At its simplest I'd like the workflow to function in the following way:

1) Cart (List of items in cart)
2) Shipping (Choice between pick up & delivery)
3) Personal contact details and if delivery is needed then ask for a delivery address
4) Summary of quote & Submit
5) End

Once this procedure works I want to expand on it but its proving more difficult than I thought. At the moment the shipping page comes up totally blank and I'm a bit lost how to logically ask for contact details without requiring login or registration. Using a custom form in the workflow also returns a totally blank page.

I need this fixed as soon as possible!

For now I've copied the following from the user manual:
cart_coupon,login,address,shipping,payment,confirm_cart_coupon_status_fields,end

HikaShop manual shipping plugin is enabled and my two shipping methods under it are published

Forgot the important bit, link here: www.benchmarkbuildingsupplies.co.uk/newsite/index.php/products

Thanks, misunderstood the meaning of the option! Working now