Problem in checkout

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11 years 5 months ago #103925

Hi everybody,

when i try to buy something in my shop, everything stop!
In the log file i read this:

[Mon May 13 14:49:16 2013] [warn] [client 151.33.41.92] mod_fcgid: read data timeout in 90 seconds, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it
[Mon May 13 14:49:16 2013] [error] [client 151.33.41.92] Premature end of script headers: index.php, referer: floranixena.it/index.php?option=com_hika...=step&step=1&lang=it

What's the problem...?


Thanks!

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11 years 5 months ago #103929

Hi,

Do you have something in the PHP error log.
This is your webserver log (apache2 I guess) and it just said that the PHP script stop working on a timeout.

So, it could be a PHP error or a real timeout (maybe some shipping plugins which make some external calls ?)

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 5 months ago #104192

No way...

there's only manual shipping active.
Where can i see to find the error...?

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11 years 5 months ago #104215

Hi,

In your PHP error log. You have to see with your web hosting how access to it.
But the web server error log does not provide a useful information.

Can you post a screenshot of your checkout workflow configuration ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 5 months ago #104340

Hi,

in attachment my checkout workflow.
I wrote to my hosting and they told me they set timeout to 600 seconds, but nothing changes...

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11 years 5 months ago #104362

It's normal, the problem is not that there is not enough time to process the page but that there is some code on the page which is looping indefinitely.

There must be some 3rd party plugin interfering here.
I would recommend to deactivate the plugins on your website one by one and testing the checkout each time to see which one is causing the problem, starting with plugins of the group "user" and "system".

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