UPS Shipping method not showing up on front end

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11 years 4 months ago #112003

I've read the forums and docs and can't seem to find where I'm going wrong. I have all required info (see attached), it's enabled, but not showing up. Only manual (In-store pickup) is showing. Please help.

ajewelhomedecor.com/our-store/shop-online

Let me know if you need access.

Thanks.


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11 years 4 months ago #112048

Hi there,

Did you set a weight and dimensions for your products? And do you have the last Hikashop version?
Also, it may come from the fact UPS doesn't found anything which could fit your product.

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11 years 3 months ago #114707

Hi. I was on vacation, so I'm just now getting back.

Yes, there are weights and dimensions in the details. I don't understand your last comment about UPS can't find something.

And I do have the latest version.

Last edit: 11 years 3 months ago by jbarkacs.

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11 years 3 months ago #114709

Is it because I'm not using the paid version?

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11 years 3 months ago #114714

Hi,

I think that following the shipping FAQ will probably help you to solve your problem.

Last edit: 11 years 3 months ago by Mohamed Thelji.

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11 years 3 months ago #114730

OK, I've checked the FAQs line by line. All that shows is manual which is in-store pick up. The client is getting pissed, as am I. I don't understand why this is so hard to get going.

Also, in the registration, the default country/state id French, with the option to choose US or Serbia. WTH? I just need US. How do I do that?

I could give you access, if you think you could help.

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11 years 3 months ago #114761

Hi,

The default country/state are stored in the address custom field.
Please edit your address custom fields in the HikaShop backend and change the "default value" then re-save the custom field.

About the UPS configuration, be sure that your products have weight configured.
The plugin lists all products with a weight in the cart and uses this product for his webservice call to UPS.
UPS requires a total weight in order to give you a shipping price (and with dimensions, it is better).
If there is no weight, UPS won't be called because the order weight will be null.

After that, be sure that the Joomla messages are right displayed in your website. You might have a UPS error message if there is a problem, like I had with my little test in the demo website:



Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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