Wrong default variant in shopping cart

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  • Hikashop Business
10 years 2 months ago #167625

-- url of the page with the problem -- : livelaughlove.com/component/hikashop/classic-script-boxy-tee
-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.3
-- Browser(s) name and version -- : ALL
-- Error-message(debug-mod must be tuned on) -- : N/A

We have a product (at least this is the only one so far) that has a number of size variants.
The product default is in Medium size "M". And if the customer chooses any other size it will reflect that size in the shopping cart.

The problem arises if the customer does not make a size selection and adds the product directly to cart. In that case the product is added with a XS size

Here is the link: livelaughlove.com/component/hikashop/classic-script-boxy-tee

Here is a screenshot of the product variant screen in the back end. Additionally, there is nothing out of place, that I can see either in the XS or M variant internally



This is what it loos like in the DB:



And finally here is the CSV


File Attachment:

File Name: erps7_hika...duct.csv
File Size:2 KB

Attachments:

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  • Posts: 26150
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10 years 2 months ago #167626

Hi,

The variant with the combination "Clear / M" does not exist.
At this moment HikaShop can't select it as the default value because the value does not exist.

So you have ot choose a default combination which exists or, create the variant for the combination "Clear / M".

And for the question "Why the variant 'Athletic Heather XS' is selected ?"
It's because it is the first variant in your listing (with the lower position or at least, the lower product_id).
The default combination does not exist, so HikaShop has to add something in the cart, it take the first variant it found for the variant when it sees that the default does not exist (instead of displaying you a big error message which will afraid the customer)

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 197
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  • Hikashop Business
10 years 2 months ago #167914

Thank you for the kind reply.

I didn't notice the "Clear" was selected in the backend. All this time I was seeing the correct color.

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Last edit: 10 years 2 months ago by conticreative.

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  • Posts: 26150
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10 years 2 months ago #167921

Hi,

We are working on the new product interface in HikaMarket and such problem (for the selection of the default variant) won't be possible anymore.
We are doing a lot of "research" in order to provide a better UI for the product management ; I hope that the new interface (which will firstly available in HikaMarket) will pleased you.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: conticreative

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