Hi,
If you have a question for the HikaShop support ; please provide details about your issue.
stellanails had errors with his cron job because the external call from our server was blocked ; he follow the checks describe in the documentation and find his issue.
Now because your issue is probably a total different one ; it will be better to explain your problem and provide the details regarding the points listed in our documentation.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.