User points did not win after delivery

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8 years 5 months ago #245471

-- HikaShop version -- : 2.6.3

Hi I want to use user points like discount. For example when buying a product from 30 euros, the user will gain 30 points by 1 point equals 0.01 euros. I introduced these parameters but in test mode upon delivery of the product does not receive points. If I can use them in advance but not to win. What could be the problem?
My goal is to do so that the user can earn points from each completed order then to be able to use them in the next order as a discount.

Last edit: 8 years 5 months ago by neo191987.

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8 years 5 months ago #245484

Hi,

I am sorry but I am not able to understand your message.
Please reformulate your message and provide screenshots of your configuration in order to understand what you have done.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 5 months ago #245628

Hi I made a short video. As can be seen it is possible to use a pre rebate of the points, but can not gain points after purchase.
youtu.be/jZKfDCHcJjY

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8 years 5 months ago #245643

Hi,

Can you try turning off the "use virtual coupons" setting of your user points payment method ?

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8 years 5 months ago #245650

Hi I turned off this feature but still can not gain points but also gets a bug that could pay with 0 points and get order status confirmed.
youtu.be/AynExT7e7zU

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8 years 5 months ago #245656

Hi,

The setting "give virtual points" is the source of your "pay with 0 points".
Please read the documentation there for more details :
www.hikashop.com/support/documentation/i...-points.html#earning

Please also check that the user custom field is right configured.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: neo191987

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8 years 5 months ago #245723

Hi thing I can not do it. I will send you access to my website for developing.

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8 years 5 months ago #245789

Hello,

I think your trouble is solved, can you try it by yourself ?
For explanation, you forgot to configured your Invoice order statuses, and so that can works, that's the only way to limit the work process of your plugin.



Second point, not linked to your issue, is your user custom field in Display option is switch Front-end to No, in order to avoid that your customer can edit his own points.



Hope this satisfied you.

Regards.

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Last edit: 8 years 5 months ago by Philip.
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8 years 5 months ago #245811

Thank you exactly what I wanted.

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