Hello,
Please provide screenshots of your configuration (custom field settings, HikaMarket ACL) in order to let us know how is set-up your website so we can know what is wrong or reproduce your issue.
Without details ; please understand that we can't provide any kind of "useful" answer.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.