Can't Remove Coupon

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11 years 9 months ago #85348

My site will not remove a coupon after it has been added. I tried it for a coupon that is not auto-loaded, but it does not remove it when I click the Remove Button. I am using J! 2.5.8, Business Edition 2.0. Looking at other posts, I cleared the site cache, but that did not resolve it. Site is www.fudgebydesign.com , coupon code to try is "test". It should give $1.00 off.

If I empty the cart and start over, the coupon code clears, but it does the same thing once I add an item and enter the coupon code. I do have AWO Coupon and AWO Tracker installed, but I unpublished both those extensions and it had no effect on trying to remove the coupon. The coupon "test" is a coupon defined in the Hikashop discounts section.

Last edit: 11 years 9 months ago by fudge4u. Reason: additional information

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11 years 9 months ago #85406

Hi there,

Could you please post a screenshot of your coupon configuration?
If I understand well you want your coupon to be usable only one?

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11 years 9 months ago #85432

Here is the configuration shot of the coupon "test". For testing purposes, I set it for 10 total uses.

Attachments:

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11 years 9 months ago #85585

Hi there,

So what's the problem? Have you used this coupon 10 times?
If not it's normal that you can still use it.

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11 years 9 months ago #85623

I understand that - the behavior of the coupon is working fine, including the number of times that it can be used.

The problem I am having is that a customer cannot remove the coupon from the shopping cart. Once a coupon code is entered at checkout, when the "Remove Coupon" button is clicked, the coupon is not removed. There may be times when a customer has a better coupon to use after a coupon code has already been entered.

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11 years 9 months ago #85663

Hi,

Could you re-download HikaShop 2.0 ?
We made some little updates and I have done some things during December to solve this problem.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 9 months ago #85712

I downloaded a new file and installed it through the Joomla! extensions manager, but I still cannot remove a coupon once it has been entered in the shopping cart.

I did verify the date of the files in the installer, and they were created 12/12/12, so it appears that I installed the correct file.

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11 years 9 months ago #85765

I'm feeling that it might be related to the SEF system. Can you try to turn it off in the Joomla configuration page and see if that helps ?

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11 years 9 months ago #85803

Changing the SEF does not help. I am still not able to remove a coupon in the cart.

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11 years 9 months ago #85818

Hi,

In order to make some tests and to solve the problem, we would require an access to your website.
An access to the admin panel in order to check your configuration and a FTP access in order to activate some debug trace and apply a patch.
You send such private information by private message.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 9 months ago #85913

Hi,

Thanks for the accesses.
We made a patch on your website, patch which would be include in the next release of HikaShop.
In the class cart, we replaced

			$old_coupon = $app->getUserState( HIKASHOP_COMPONENT.'.coupon_code','');
			if($old_coupon == $new_coupon){
				return false;
			}
By
			$old_coupon = $app->getUserState( HIKASHOP_COMPONENT.'.coupon_code','');
			if(!empty($old_coupon) && $old_coupon == $new_coupon){
				return false;
			}
In order to be sure to remove the coupon evenif there is a problem with the session.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: fudge4u

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11 years 9 months ago #85951

Thank You. Works fine now.

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11 years 9 months ago #86156

where is this file ? I have the same issue and we already did some change on the code and we don t want to update the code for now

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11 years 9 months ago #86158

Hi,

The file is the class cart.
You can find the file into : "administrator/components/com_hikashop/classes/cart.php".

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 8 months ago #88469

Hi,

I tried the above fix, and it didn't work. How do I make sure I have the most recent download of Hikashop Essential? I went through my Orders section at hikashop.com and apparently got the the same version that I already had installed (in Extension Manager: Manage the date shows as June 2012).

Thanks.

Dave

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11 years 8 months ago #88525

Hi,

Which version of HikaShop do you use ?
With some accesses (backend and FTP access which could be sent by private message)), we would be able to check your HikaShop, update it and apply the patch.
If you can wait several little days, we are really near of the new release of HikaShop which is currently in beta version.
Ans for sure, the coupon patch has been include in this new version.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 8 months ago #88830

Hi Jerome,

Yes I'll just wait for the next version. Thanks.

Dave

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11 years 8 months ago #88835

Hi Dave,

HikaShop 2.1.0 has been released.
You can download the new version thanks to the "Your subscription" page.
For the moment, the joomla auto update is not activated, that's why you have to download it manually.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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