Problem with checkout

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13 years 9 months ago #13774

When on checkout page, when i click on billing information text or payment method text (collect on delivery), i am immediately buying the product. I want that to be unclickable and buy only when i click next button. Is that possible?

Thanks

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13 years 9 months ago #13781

Sure,

YOu can turn off the option "Auto submit shipping and payment methods selection" in the config under the tab checkout for that.

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13 years 9 months ago #13782

Thanks. It works.

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12 years 10 months ago #43389

Hello Nicolas,

What if I have two shipping methods - one is PPL and one is personal pick up. For PPL it works fine giving me my two payment options "bank transfer" and "collect on delivery". Problem that I am having is when I clik to my second shipping method which is the personal pick up for which I have only payment in cash. With the auto submit on it gives me an error meesage that I need to check the terms and conditions, but I did not want to go to the next step yet. With auto submit off I have by checking personal pick up all the payment methods visible which is what I also dont want. What option do I have wrong?

My checkout workflow is cart,login_address,shipping_payment_status_terms_confirm,end.
Shipping options - PPL and personal pickup
Payment options - bank transfer and collect on delivery for PPL
only cash for personal pickup

Thank you

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12 years 10 months ago #43692

That's normal, when you change the shipping method, it validate the whole form. So it will display the message since you didn't tick the terms checkbox.
If you don't want that, you will have to change your checkout workflow. Like for example having a confirmation screen at the end:

cart,login_address,shipping_payment,confirm_status_cart_terms,end.

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12 years 10 months ago #43804

Ok, so I have changed the workflow so my terms and conditions and status is in the last step. When I change my payment method from bank transfer to collect on delivery it automatically goes to the next step. Why? For that I have the next button there. That is validating and at the same time going to the next step.

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12 years 10 months ago #43806

That's normal since the "Auto submit shipping and payment methods selection" option is turned on.

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12 years 10 months ago #43811

That means that I cannot have my scenario of shipping and payment done the way it should be? If the customer chooses personal pick up I would like to only have one payment option which is pay by cash. When he chooses PPL than he has three options - bank transfer or collect on delivery. By having the auto submit off he will see all three payment options even when he picks personal pickup. When having auto submit on then it skips to the next step for the customer. What if he would like to change the method than he is already in the next step of the checkout.

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12 years 10 months ago #43982

Why is that ?
If that auto submit option is turned off, it won't send to the next step and you won't have that problem.

The fact that the payment methods are proposed or not based on the selected shipping method is not related to that auto submit option. Aren't you mistaking it with the auto select option ?

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12 years 10 months ago #44065

attached is a picture of my situation. When PPL is selected than only the first two should be as options. When the second option is selected only the last from the payment method should be visible. I am not able to achieve this. I have the auto submit off. I have setup the pay by cash to have the personal pickup shipping method, but my options are not changing depending on what shipping method I choose. Can you help?

Attachments:

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12 years 10 months ago #44358

Yes. Please provide a screenshot of each payment and shipping method options so that we can see what you did and a link to your shop.

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12 years 9 months ago #45108

My e-shop is not running live and therefore is shown on my page after login. Can PM you login to my page? Attached are the screenshots















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12 years 9 months ago #45291

The configuration seems fine as far as i can see. Could you please provide the access via our contact form with a link to this thread ?

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12 years 9 months ago #45683

I can see the payment methods changing based on the shipping method selected once you click "next". So it's working fine for me.
So I suppose that you would like them to change directly when clicking on them. In that case, you should have left the option "Auto submit shipping and payment methods selection" of the Checkout tab of the configuration turned on instead of turning it off.

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12 years 9 months ago #45733

By having the auto submit on it is now showing correct payment methods according to what shipping method I choose, but it is not allowing me to change the option once I have the shipping method chosen and I pick the payment method, because it automatically goes to the next step of my checkout. What if I would like to change my option? Then I have to go back in the checkout process and by changing one option it jumps again to the next step not allowing me to change the other, because of the auto submit. How do i keep the function of showing my payment options according to what shipping method I choose and also stay on the page? Is it possible to first choose and then click on the Next button when I am done choosing my methods?

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12 years 9 months ago #45893

That's not possible. But why not have the shipping and the payment selection on two separate steps and keep the auto submit on ?
That way, when the user selects the shipping, it goes to the payment with the payment methods displayed according to the shipping method selected and when clicking on the payment method, it goes to the next step.

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12 years 9 months ago #46358

Yes I can split it to more steps, but the idea is to have less steps for the customer and to have shipping and payment in one page. What you are suggesting is a good workaround, but not a good solution for the checkout process I think.

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