Credit Card numbers not showing?

  • Posts: 25
  • Thank you received: 0
13 years 6 months ago #15823

Might be a dumb question - but I am not seeing credit card information in the orders? Is it supposed to show? Or how can we process the credit card orders? Thanks

Please Log in or Create an account to join the conversation.

  • Posts: 82818
  • Thank you received: 13361
  • MODERATOR
13 years 6 months ago #15834

I suppose that you're using the credit card collection plugin right ? Do you have the hikashop history plugin published ? If not, then, the card information is not saved properly.

Please Log in or Create an account to join the conversation.

  • Posts: 25
  • Thank you received: 0
13 years 6 months ago #15839

Hi Nicolas, thanks again for your very prompt response. Do you mean this plugin: HikaShop order history plugin. If so, I just checked and that is already enabled, is there anything else I could be missing?

Please Log in or Create an account to join the conversation.

  • Posts: 82818
  • Thank you received: 13361
  • MODERATOR
13 years 6 months ago #15840

Could you give a link to your website ?

Please Log in or Create an account to join the conversation.

  • Posts: 25
  • Thank you received: 0
13 years 6 months ago #15841

sure, do you need the administrator login/pass? Should I PM that to you?

Please Log in or Create an account to join the conversation.

  • Posts: 82818
  • Thank you received: 13361
  • MODERATOR
13 years 6 months ago #15842

Yes, that will be easier. You can use our contact form.

Please Log in or Create an account to join the conversation.

  • Posts: 82818
  • Thank you received: 13361
  • MODERATOR
13 years 6 months ago #15878

The problem was that you weren't using the latest version. I updated the credit card plugin on your website and it is now working.

Please Log in or Create an account to join the conversation.

  • Posts: 25
  • Thank you received: 0
13 years 6 months ago #15936

That did the trick, thanks again Nicolas!! :)

Please Log in or Create an account to join the conversation.

  • Posts: 25
  • Thank you received: 0
13 years 6 months ago #16157

Quick follow up - how can we view the entire credit card number? The order only shows the beginning

Please Log in or Create an account to join the conversation.

  • Posts: 82818
  • Thank you received: 13361
  • MODERATOR
13 years 6 months ago #16162

The other half is in the email you received as administrator.
That's a security measure so that even if you website is hacked, the credit card information the hacker would get wouldn't allow him to use it as he would have only half of it.

Please Log in or Create an account to join the conversation.

  • Posts: 1
  • Thank you received: 0
12 years 1 week ago #75145

Hello,
I check my HikaShop order history plugin and it is published. But we are not receiveing the credit card information. Where is the updated credit card plugin. I would like to update it

Please Log in or Create an account to join the conversation.

  • Posts: 82818
  • Thank you received: 13361
  • MODERATOR
12 years 6 days ago #75452

Hi,

That thread is 1 year and a half old.

The credit card plugin included in all the versions since then is working, so there is nothing to update if you have a recent version of HikaShop.

If you don't get the order admin notification, it means that your email settings, either in the joomla configuration or in the hikashop configuration are not correct.

Please Log in or Create an account to join the conversation.

Time to create page: 0.054 seconds
Powered by Kunena Forum