Invalid transaction - order status stays 'created'

I'm testing Paypal-plugin using Sandbox. After payment I recieve an email about an invalid transaction. Your documentation tells me to discard this information, but problem is my order status stays on 'created' where it should be changed into 'confirmed'. Is the invalid transaction causing this problem or is there something else not working correctly"?

I tried several orders but the result is always the same: invalid transaction. The log shows:

Array
(
[option] => com_hikashop
[ctrl] => checkout
[task] => notify
[notif_payment] => paypal
[tmpl] => component
[lang] => nl
[Itemid] => 8
[mc_gross] => 40.00
[invoice] => 100013
[protection_eligibility] => Ineligible
[address_status] => unconfirmed
[item_number1] => Wals
[payer_id] => Q3L34RZ9HMAUL
[tax] => 0.00
[address_street] => ******
[payment_date] => 01:48:42 Aug 12, 2011 PDT
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 6789 GG
[mc_shipping] => 0.00
[mc_handling] => 0.00
[first_name] => ******
[mc_fee] => 1.71
[address_country_code] => NL
[address_name] => **********
[notify_version] => 3.2
[custom] =>
[payer_status] => verified
[business] => ***************
[address_country] => Netherlands
[num_cart_items] => 1
[mc_handling1] => 0.00
[address_city] => **********
[verify_sign] => Afi-oZM9M5WVfmmWwKAFuBmmaK5CAQho1aKtaoSzIgeJDKT37hy29POg
[payer_email] => **********
[mc_shipping1] => 0.00
[txn_id] => 2NJ475323E543090M
[payment_type] => instant
[last_name] => ******
[address_state] =>
[item_name1] => Wals
[receiver_email] => **********
[payment_fee] =>
[quantity1] => 1
[receiver_id] => 437MNY5DTL6D8
[txn_type] => cart
[mc_gross_1] => 40.00
[mc_currency] => EUR
[residence_country] => NL
[test_ipn] => 1
[transaction_subject] => Shopping Cart
[payment_gross] =>
[ipn_track_id] => uKcD5kchT6zN-79FHO5j1A
[hikashop_front_end_main] => 1
[view] => checkout
)



stdClass Object
(
[order_id] => 100013
[order_billing_address_id] => 9
[order_shipping_address_id] => 9
[order_user_id] => 17
[order_status] => created
[order_discount_code] =>
[order_created] => 1313138877
[order_ip] => **.**.***.***
[order_currency_id] => 1
[order_shipping_price] => 0.00000
[order_discount_price] => 0.00000
[order_shipping_id] =>
[order_shipping_method] =>
[order_payment_id] => 2
[order_payment_method] => paypal
[order_full_price] => 40.00000
[order_modified] => 1313138877
[order_partner_id] => 0
[order_partner_price] => 0.00000
[order_partner_paid] => 0
[order_type] => sale
[order_partner_currency_id] => 0
[order_shipping_tax] => 0.00000
[order_discount_tax] => 0.00000
[order_number] => B201108100013
)



Array
(
[scheme] => https
[host] => www.sandbox.paypal.com
[path] => /cgi-bin/webscr
[query] => _cmd=login_run&login_email=**********
[port] => 443
[host_socket] => ssl://www.sandbox.paypal.com
)



POST /cgi-bin/webscr?_cmd=login_run&login_email=********** HTTP/1.0

User-Agent: PHP/5.3.2-1ubuntu4.9

Referer: www.**********.nl/index.phpoption=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal&tmpl=component&lang=nl&Itemid=8

Server: Apache

Host: www.sandbox.paypal.com:443

Content-Type: application/x-www-form-urlencoded

Content-Length: 1274

Accept: */*






option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal&tmpl=component&lang=nl&Itemid=8&mc_gross=40.00&invoice=100013&protection_eligibility=Ineligible&address_status=unconfirmed&item_number1=Wals&payer_id=Q3L34RZ9HMAUL&tax=0.00&address_street=**********&payment_date=01%3A48%3A42+Aug+12%2C+2011+PDT&payment_status=Completed&charset=windows-1252&address_zip=******&mc_shipping=0.00&mc_handling=0.00&first_name=******&mc_fee=1.71&address_country_code=NL&address_name=**********¬ify_version=3.2&custom=&payer_status=verified&business=**********&address_country=Netherlands&num_cart_items=1&mc_handling1=0.00&address_city=********&verify_sign=Afi-oZM9M5WVfmmWwKAFuBmmaK5CAQho1aKtaoSzIgeJDKT37hy29POg&payer_email=**********&mc_shipping1=0.00&txn_id=2NJ475323E543090M&payment_type=instant&last_name=******&address_state=&item_name1=Wals&receiver_email=**********&payment_fee=&quantity1=1&receiver_id=437MNY5DTL6D8&txn_type=cart&mc_gross_1=40.00&mc_currency=EUR&residence_country=NL&test_ipn=1&transaction_subject=Shopping+Cart&payment_gross=&ipn_track_id=uKcD5kchT6zN-79FHO5j1A&hikashop_front_end_main=1&view=checkout&cmd=_notify-validate


HTTP/1.1 200 OK

Date: Fri, 12 Aug 2011 08:48:48 GMT

Server: Apache

Set-Cookie: c9MWDuvPtT9GIMyPc3jwol1VSlO=Nnwl5g-8xwU27Clua82xQqSPo6lcB_pO053s_6reT-NxzUXUXa_W0S2Q8RbBD8G5D93FVSxB7DLZ2R1G7zCN-zufUPlz6PKf7yr2NyJphJeD0Cy7MXSgUzj4Uz8Fg6jP-hR74W%7cebh2AqcVukqmuw_F4_6spGQuHn9_JiG_LpSD-2RFWfaVT70QBrEQPNJlQDl2CGrrAMAXiG%7c5onYEhYliS7U6iig711hEg6Qa0fpfEi0CsjwPRbGG77Pj9hp4n93Cl6usBuPkE6L7GbSpG%7c1313138929; domain=.paypal.com; path=/; Secure; HttpOnly

Set-Cookie: cookie_check=yes; expires=Mon, 09-Aug-2021 08:48:49 GMT; domain=.paypal.com; path=/; Secure; HttpOnly

Set-Cookie: navcmd=_notify-validate; domain=.paypal.com; path=/; Secure; HttpOnly

Set-Cookie: navlns=0.0; expires=Thu, 07-Aug-2031 08:48:49 GMT; domain=.paypal.com; path=/; Secure; HttpOnly

Set-Cookie: Apache=10.72.109.11.1313138928774145; path=/; expires=Sun, 04-Aug-41 08:48:48 GMT

Connection: close

Content-Type: text/html; charset=UTF-8



INVALID


invalid transaction

I changed the URL to www.sandbox.paypal.com/cgi-bin/webscr , but I still get the message 'invalid transaction'. So it's not the URL.

Where do I find the charset-settings? I haven't changed anything in the code.

PS
What's the "Return method" option for in the paypal plugin?

Nicolas, thanks a lot for your help, switching on 'Return method' solved the problem!

Maybe you could update the documentation on the paypal-plugin because this radio-button is not mentioned: http://www.hikashop.com/en/support/documentation/32-hikashop-payment-paypal-form.html

Hi Nicolas,
I'm having this problem with paypal. I receive admin emails with the subject "Paypal payment notification refused: Connection to Paypal failed for the order XXXX".

I'm wondering if it's to do with the IPN settings in paypal - under profile>my selling tools>Instant payment notifications, there is the option to turn IPN on/off and set the "return url".

Could the cause be having this off or no notification url set? What should the notification url be?

Thanks
Chris

Hi Nicolas,
After speaking to my hosting they installed the OpenSSL PHP module and this sorted the issue:)

Cheers
Chris

Hi Nicholas,
I'm having the exact same problem. I am receiving an "Invalid Transaction" email. I have tried turning 'Return Method' to yes and no and I still get the email in either case.

Array
(
    [option] => com_hikashop
    [ctrl] => checkout
    [task] => notify
    [notif_payment] => paypal
    [tmpl] => component
    [lang] => en
    [Itemid] => 516
    [mc_gross] => 19.95
    [invoice] => 17
    [protection_eligibility] => Ineligible
    [address_status] => unconfirmed
    [item_number1] => 
    [payer_id] => K9GRDXWBSNGTJ
    [tax] => 0.00
    [address_street] => 1 Cheeseman Ave - East
    [payment_date] => 03:13:54 Feb 21, 2012 PST
    [payment_status] => Completed
    [charset] => windows-1252
    [address_zip] => 3001
    [mc_shipping] => 0.00
    [mc_handling] => 0.00
    [first_name] => Tim
    [mc_fee] => 0.78
    [address_country_code] => AU
    [address_name] => *****
    [notify_version] => 3.4
    [custom] => 
    [payer_status] => verified
    [business] => ***@gmail.com
    [address_country] => Australia
    [num_cart_items] => 1
    [mc_handling1] => 0.00
    [address_city] => Melbourne
    [verify_sign] => AFcWxV21C7fd0v3bYYYRCpSSRl31AKQh8J6N740wjLZZCuYf.M6TDVDA
    [payer_email] => ****@gmail.com
    [mc_shipping1] => 0.00
    [txn_id] => 66585041DC7407927
    [payment_type] => instant
    [last_name] => ******
    [address_state] => Victoria
    [item_name1] => Total price
    [receiver_email] => ****@gmail.com
    [payment_fee] => 
    [quantity1] => 1
    [receiver_id] => E9CJTJLVAKR2N
    [txn_type] => cart
    [mc_gross_1] => 19.95
    [mc_currency] => AUD
    [residence_country] => AU
    [test_ipn] => 1
    [transaction_subject] => Shopping CartTotal price
    [payment_gross] => 
    [ipn_track_id] => 3c4e86057377
    [hikashop_front_end_main] => 1
    [view] => checkout
)



stdClass Object
(
    [order_id] => 17
    [order_billing_address_id] => 12
    [order_shipping_address_id] => 12
    [order_user_id] => 2
    [order_status] => created
    [order_discount_code] => 
    [order_created] => 1329822807
    [order_ip] => 203.219.235.34
    [order_currency_id] => 6
    [order_shipping_price] => 5.00000
    [order_discount_price] => 0.00000
    [order_shipping_id] => STANDARD
    [order_shipping_method] => aupost
    [order_payment_id] => 1
    [order_payment_method] => paypal
    [order_full_price] => 19.95000
    [order_modified] => 1329822807
    [order_partner_id] => 0
    [order_partner_price] => 0.00000
    [order_partner_paid] => 0
    [order_type] => sale
    [order_partner_currency_id] => 0
    [order_shipping_tax] => 0.00000
    [order_discount_tax] => 0.00000
    [order_number] => T17
    [order_tax_info] => Array
        (
        )

)



Array
(
    [scheme] => https
    [host] => www.sandbox.paypal.com
    [path] => /cgi-bin/websc
    [query] => 
    [port] => 443
    [host_socket] => ssl://www.sandbox.paypal.com
)



POST /cgi-bin/websc HTTP/1.0
User-Agent: PHP/5.2.17
Referer: *****.org/index.phpoption=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang=en&Itemid=516
Server: Apache
Host: www.sandbox.paypal.com:443
Content-Type: application/x-www-form-urlencoded
Content-Length: 1244
Accept: */*




option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang=en&Itemid=516&mc_gross=19.95&invoice=17&protection_eligibility=Ineligible&address_status=unconfirmed&item_number1=&payer_id=K9GRDXWBSNGTJ&tax=0.00&address_street=1+Cheeseman+Ave+-+East&payment_date=03%3A13%3A54+Feb+21%2C+2012+PST&payment_status=Completed&charset=windows-1252&address_zip=3001&mc_shipping=0.00&mc_handling=0.00&first_name=Tim&mc_fee=0.78&address_country_code=AU&address_name=*****&notify_version=3.4&custom=&payer_status=verified&business=****%40gmail.com&address_country=Australia&num_cart_items=1&mc_handling1=0.00&address_city=Melbourne&verify_sign=AFcWxV21C7fd0v3bYYYRCpSSRl31AKQh8J6N740wjLZZCuYf.M6TDVDA&payer_email=*****%40gmail.com&mc_shipping1=0.00&txn_id=66585041DC7407927&payment_type=instant&last_name=*****&address_state=Victoria&item_name1=Total+price&receiver_email=*****%40gmail.com&payment_fee=&quantity1=1&receiver_id=E9CJTJLVAKR2N&txn_type=cart&mc_gross_1=19.95&mc_currency=AUD&residence_country=AU&test_ipn=1&transaction_subject=Shopping+CartTotal+price&payment_gross=&ipn_track_id=3c4e86057377&hikashop_front_end_main=1&view=checkout&cmd=_notify-validate


HTTP/1.1 200 OK
Date: Tue, 21 Feb 2012 11:13:59 GMT
Server: Apache
X-Frame-Options: SAMEORIGIN
Set-Cookie: c9MWDuvPtT9GIMyPc3jwol1VSlO=S70piDxDBPgVNQagQ8GshsO-t4rO_WereloVbmHPbt4y-yEVzBNi-MscRsrkucgHjTemHPSr8yT4S61bP7NierVIiexTQHtpr2pD6Bs70m-zq1-VlZdItdDg_63vu7ewhlJjcG%7cXOhCkPOGUvsKe9k4i-RHuNkxxDkY1tuhU-nTcEqHw50rQcEKJM8lSH5l_lhqnqFl5yJ--m%7cE28S-EVnDco9-VYYV_bOpT64u1rLYR6hi3ADGInjbOLaGD95x6I-7_wyyd-7UqIKcZ2AHW%7c1329822839; domain=.paypal.com; path=/; Secure; HttpOnly
Set-Cookie: cookie_check=yes; expires=Fri, 18-Feb-2022 11:14:00 GMT; domain=.paypal.com; path=/; Secure; HttpOnly
Set-Cookie: navcmd=_notify-validate; domain=.paypal.com; path=/; Secure; HttpOnly
Set-Cookie: navlns=0.0; expires=Mon, 16-Feb-2032 11:14:00 GMT; domain=.paypal.com; path=/; Secure; HttpOnly
Set-Cookie: Apache=10.72.109.11.1329822839502087; path=/; expires=Thu, 13-Feb-42 11:13:59 GMT
Connection: close
Content-Type: text/html; charset=UTF-8

INVALID


invalid transaction