Address Information/Change Address

Hi all,

First off thank you for a wonderful component, I am thoroughly enjoying using HikaShop! I do have a question regarding the 'change address' option that a user sees once they are logged in. I am using Google Chrome and for some reason, once my user is logged in, when I click on the icon to change/edit an address, I see the pop-up come on the screen but it is simply a white pop-up lightbox with no information in it to change the address and no fields.

I tried purchasing HikaShop on your own site as well using the same browser and when I tried to change my address at the HikaShop site the pop-up lightbox worked perfectly fine. Why is it that I cannot seem to have my users change their address through the pop-up lightbox on my own site?

Any help would be greatly appreciated! I look forward to hearing from you soon and thank you in advance for any help!

- Thomas

Hi,

Thank you for the response. I tried your suggestions, it looks like it is totally blank, there is no scroll bar. I activated the debug mode and that did not produce any results either. In addition, when I tried to replicate my error again, I know am shown a white pop-up box when I click on 'add to cart' but that was never shown before. For some reason I now can't even advance to the other screens! Please advise?

Hi,

Thank you for the reply. I changed the option "After a product is added to the cart" and that solved the issue but the blank pop-up is still there when trying to change an address. I tried using a different template and it made no difference. Similarly, pressing the 'new' button also brings up the blank pop-up. Is it something to do with the AJAX support? My main concern is I need my customers to be able to change their address! If they can't then that's a major issue with the component on my site. Thank you again for the help!

Thank you for the reply.

I am having the same exact problem.

This happens in all pop ups using HikaCart but not in other pop ups.

This is the debug output when clicking "New Address" for a new billing address.

Application 0.000 seconds (+0.000); 0.41 MB (+0.414) - afterLoad
Application 0.133 seconds (+0.132); 4.64 MB (+4.227) - afterInitialise
Application 0.144 seconds (+0.011); 5.07 MB (+0.426) - afterRoute
Application 0.189 seconds (+0.046); 6.62 MB (+1.548) - afterDispatch
Application 0.193 seconds (+0.004); 6.70 MB (+0.086) - afterRender
**Memory Usage**
6.71 MB (7,034,808 Bytes)
**16 Queries Logged**

SELECT `data`
FROM `jos_session`
WHERE `session_id` = '0fc7d14bcddec3f0ac7dac3a9930ac1c'
SELECT folder AS type, element AS name, params
FROM jos_extensions
WHERE enabled >= 1
AND type ='plugin'
AND state >= 0
AND access IN (1,1,2,3)
ORDER BY ordering
SELECT extension_id AS "id", element AS "option", params, enabled
FROM jos_extensions
WHERE `type` = 'component'
AND `element` = 'com_languages'
SELECT *
FROM jos_hikashop_config
SELECT m.id, m.menutype, m.title, m.alias, m.path AS route, m.link, m.type, m.level, m.language,m.browserNav, m.access, m.params, m.home, m.img, m.template_style_id, m.component_id, m.parent_id,e.element as component
FROM jos_menu AS m
LEFT JOIN jos_extensions AS e
ON m.component_id = e.extension_id
WHERE m.published = 1
AND m.parent_id > 0
AND m.client_id = 0
ORDER BY m.lft
SELECT extension_id AS "id", element AS "option", params, enabled
FROM jos_extensions
WHERE `type` = 'component'
AND `element` = 'com_hikashop'
SELECT *
FROM jos_languages
WHERE published=1
ORDER BY ordering ASC
SELECT id, home, template, s.params
FROM jos_template_styles as s
LEFT JOIN jos_extensions as e
ON e.element=s.template
AND e.type='template'
AND e.client_id=s.client_id
WHERE s.client_id = 0
AND e.enabled = 1
SELECT a.*,b.*
FROM jos_hikashop_user AS a
LEFT JOIN jos_users AS b
ON a.user_cms_id=b.id
WHERE a.user_id=1
SELECT a.id
FROM jos_user_usergroup_map AS map
LEFT JOIN jos_usergroups AS a
ON a.id = map.group_id
WHERE map.user_id = 42
SELECT *
FROM jos_hikashop_field as a
WHERE a.`field_published` = 1
AND a.`field_frontcomp` = 1
AND a.field_namekey!='address_name'
AND a.field_table='address'
AND (a.field_access = 'all' OR a.field_access LIKE '%,8,%')
ORDER BY a.`field_ordering` ASC
SELECT a.*
FROM jos_hikashop_zone AS a
WHERE a.zone_type IN ('country')
AND a.zone_published=1
ORDER BY a.zone_name_english ASC
SELECT *
FROM jos_menu
WHERE id = '196'
LIMIT 1
SELECT *
FROM jos_modules
WHERE id IN (120);
SELECT id
FROM jos_users
WHERE username = ''
LIMIT 0, 1
UPDATE `jos_session`
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WHERE `session_id` = '0fc7d14bcddec3f0ac7dac3a9930ac1c'

**15 Query Types Logged, Sorted by Occurrences.**
**SELECT Tables:**

**2 × SELECT extension_id AS "id", element AS "option", params, enabled FROM jos_extensions**
**1 × SELECT a.* FROM jos_hikashop_zone AS a**
**1 × SELECT * FROM jos_hikashop_field as a**
**1 × SELECT * FROM jos_menu**
**1 × SELECT * FROM jos_modules**
**1 × SELECT id FROM jos_users**
**1 × SELECT a.id FROM jos_user_usergroup_map AS map LEFT JOIN jos_usergroups AS a ON a.id = map.group_id**
**1 × SELECT id, home, template, s.params FROM jos_template_styles as s LEFT JOIN jos_extensions as e ON e.element=s.template AND e.type='template' AND e.client_id=s.client_id**
**1 × SELECT * FROM jos_hikashop_confi**
**1 × SELECT folder AS type, element AS name, params FROM jos_extensions**
**1 × SELECT m.id, m.menutype, m.title, m.alias, m.path AS route, m.link, m.type, m.level, m.language,m.browserNav, m.access, m.params, m.home, m.img, m.template_style_id, m.component_id, m.parent_id,e.element as component FROM jos_menu AS m LEFT JOIN jos_extensions AS e ON m.component_id = e.extension_id**
**1 × SELECT * FROM jos_languages**
**1 × SELECT `data` FROM `jos_session`**
**1 × SELECT a.*,b.* FROM jos_hikashop_user AS a LEFT JOIN jos_users AS b ON a.user_cms_id=b.id**

**OTHER Tables:**

**1 × UPDATE `jos_session` SET `data` = '__default|a:8:{s:15:\"session.counter\";i:25;s:19:\"session.timer.start\";i:1325609285;s:18:\"session.timer.last\";i:1325609990;s:17:\"session.timer.now\";i:1325610016;s:22:\"session.client.browser\";s:70:\"Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0\";s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:12:\"com_hikashop\";O:8:\"stdClass\":14:{s:12:\"ssl_redirect\";i:0;s:7:\"zone_id\";s:4:\"4284\";s:7:\"cart_id\";i:7;s:15:\"shipping_method\";s:0:\"\";s:11:\"shipping_id\";s:0:\"\";s:13:\"shipping_data\";s:0:\"\";s:14:\"payment_method\";s:17:\"collectondelivery\";s:10:\"payment_id\";i:3;s:12:\"payment_data\";O:8:\"stdClass\":27:{s:10:\"payment_id\";s:1:\"3\";s:12:\"payment_name\";s:19:\"Collect on delivery\";s:19:\"payment_description\";s:79:\"

You can pay when your package is delivered by using this payment method.
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**Parsing errors in language files**

/home/content/52/8635252/html/2012/new/language/en-GB/en-GB.com_hikashop.ini : error(s) in line(s) 1, 1392

**Language Files Loaded**

/home/content/52/8635252/html/2012/new/language/en-GB/en-GB.ini 1
/home/content/52/8635252/html/2012/new/administrator/language/en-GB/en-GB.plg_system_logout.ini 1
/home/content/52/8635252/html/2012/new/language/en-GB/en-GB.com_hikashop.ini 1
/home/content/52/8635252/html/2012/new/language/en-GB/en-GB.lib_joomla.ini 1
/home/content/52/8635252/html/2012/new/language/en-GB/en-GB.tpl_js_impacto.ini
/home/content/52/8635252/html/2012/new/templates/js_impacto/language/en-GB/en-GB.tpl_js_impacto.ini
/home/content/52/8635252/html/2012/new/administrator/language/en-GB/en-GB.plg_system_debug.ini 1

**Untranslated Strings**

# /home/content/52/8635252/html/2012/new/administrator/components/com_hikashop/classes/field.php

DR="DR"
MISS="MISS"
MR="MR"
MRS="MRS"
MS="MS"
UNITED_STATES_OF_AMERICA="STATES OF AMERICA"

# /home/content/52/8635252/html/2012/new/libraries/joomla/application/component/view.php

Was the exact problem with the template ever discovered?

I found the problem in my template. The file /templates/[template_name]/component.php was not properly formed. Changed the main content of the document to:

<body class="contentpane">
	<div id="all">
		<div id="main">
			<jdoc:include type="message" />
			<jdoc:include type="component" />
		</div>
	</div>
</body>

Bfonder - You were right:

I've created my own template. and was having the same problem (Address pop-up is blank - no scroll bar) - in IE, Firefox & Chrome)
but when I test it with a different template (like Beez or Atomic) it works fine.
so it's definatly my template.

Found the problem. (as you suggested)

Need to make sure that the /template_name/component.php file must have the following:

<body class="contentpane">
<jdoc:include type="message" />
<jdoc:include type="component" />
</body>


Thanks!

I'm Using Yootheme Nano3 as a template and I am getting the blank address modal.

I've checked the component.php and it has the right coding.

Has anyone else experienced this?

Cheers
Steve

Hi,

In Configuration > Display > General display options, thanks to try another config for the option "Popup mode".

Cheers I've tried all three

inherit
Mootools
Bootstrap

Nothin! I've started a new thread here

Ok so let's continue on this thread:
www.hikashop.com/forum/install-update/86...-a-white-screen.html