Problems uploading product images

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13 years 2 weeks ago #28716

I am still having problems uploading updated product images and I cannot think of an explanation of what I am seeing, it is so odd.

Here are the steps I use to upload an image for a variant and what I see, not always, but often enough to be a problem.

Starting on the Main Information page of the variant:
1. An image entry will be shown but no thumbnail, I delete this.
2. Click Add
3. Select the image from my hard drive, enter the name and press OK
4. The name shows and the line height expands as if to show the image but there is no thumbnail
5. Click Save. When the process is working, the thumbnail shows. But very often, no thumbnail shows and the line height is reduced to the no-thumbnail height
6. Repeat steps 2,3,4. Now two thumbnails show!
7. Delete the older entry and save. Sometimes the thumbnail shows, sometimes not. If not repeat 1-7 until it does!!

Any thoughts?

Thanks

Jim

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13 years 2 weeks ago #28746

Once you put the image, you should check on the front end if you see the thumbnail. If yes, then it's ok.

I already saw on some websites that the thumbnail wouldn't display directly on the backend for some strange reasons. But it always displayed on the front end.
Which version of joomla are you using ? If you try with another browser do you have the same problem ? If no, which browser are you using ?

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13 years 2 weeks ago #28753

Thanks, Nicolas.

I have checked the front end and when I did I found that if the thumbnail was not shown on the backend, it was not on the front end.

I'm using Joomla 1.7 and usually Chrome.

I just tried to reproduce the problem with Safari and so far, I have not been able to reproduce the problem. I also just changed my graphics card to a much faster one. Could the problem be browser/graphics card related?

Thanks

Jim

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13 years 2 weeks ago #28767

I don't think that it's related to your graphic card.
It might be related to your browser though.
But we use chrome for our tests and didn't had that problem.

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12 years 4 months ago #56196

I have also had some similar issues. When I add an image to the product and hit save the image disappears. If I go back and try again, I get two images. On the front end in the Product Listing view, I see only the one image. I then click on the product and I have the one main image but also a duplicate of the same image like in the administration panel. I then delete one of the images in the administration panel and it deletes both images and the front end goes back to the bar code image.

I am using Joomla 2.5.6 and the latest Hikashop components. Once and if I get this all straight with the minor issues I have, I plan on upgrading but not until I can make sure Hikashop is going to work correctly. I have spent a lot on VirtuMart and have wasted a lot of money trying different ways to resolve the issue. :unsure:

Thanks,
Shawn

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12 years 4 months ago #56251

Did you try with different browsers like Jims did ?
Does it solve the problem ?
Could you do some screenshots of the steps that you go through when uploading the images ?

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