Prevent payment if shipping address isn't provided

  • Posts: 4
  • Thank you received: 0
12 years 11 months ago #38028

I can't for the life of me find out how to prevent Hikashop from going to Paypal if a shipping address isn't supplied. In the attached screenshot the billing and shipping addresses are blank and if I click the "Next" button it will take me to Paypal and allow me to make payment. It should force me to enter a shipping address before continuing...

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 83103
  • Thank you received: 13415
  • MODERATOR
12 years 11 months ago #38121

I can see that a shipping address has been entered for your user on your screenshot.
It's just that no data was entered, but an address entry was created in the database.

It must come from the modifications you made in the custom address fields via the menu Display->Custom fields.

Could you do a screenshot of them so that we can see what you did ?

Please Log in or Create an account to join the conversation.

  • Posts: 4
  • Thank you received: 0
12 years 11 months ago #38149

Attached is the screenshot of Display->Custom Fields


Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 83103
  • Thank you received: 13415
  • MODERATOR
12 years 11 months ago #38233

Your custom fields are fine.

How did you enter your address ? If you use a new account on your checkout, do you have the problem ?
Could you give a link to your checkout ?

Please Log in or Create an account to join the conversation.

  • Posts: 4
  • Thank you received: 0
12 years 11 months ago #38263

Nicolas,

I created a new account and there wasn't an issue - it prevented the user from continuing if a billing/shipping address wasn't specified. See the attached screenshots...











So it seems that it is with existing accounts that are having this problem. I had created a test account a long time ago called JoeBlow... see the attached screenshots showing the address entered using Community Builder (we've used CB since the beginning) when displaying the user record. I've also captured the chopping cart showing the error.




Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 83103
  • Thank you received: 13415
  • MODERATOR
12 years 11 months ago #38342

The simplest, since you don't have any customers yet is to just empty the table jos_hikashop_address via phpmyadmin.
That will clear all the empty addresses in the database and you should not have the problem anymore with previously existing accounts.

Last edit: 12 years 11 months ago by nicolas.

Please Log in or Create an account to join the conversation.

  • Posts: 4
  • Thank you received: 0
12 years 11 months ago #38346

That did the trick, Nicolas. I suspect it was a carry-over from when I converted over from VirtueMart... I probably should've started off from scratch instead of converting.

Thanks!

p.s. How do I mark this as solved?

Please Log in or Create an account to join the conversation.

  • Posts: 83103
  • Thank you received: 13415
  • MODERATOR
12 years 11 months ago #38347

You don't need to :)

Please Log in or Create an account to join the conversation.

Time to create page: 0.105 seconds
Powered by Kunena Forum