Shipping options and worflow

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12 years 11 months ago #38468

I have a simple setup for this trial store, but have someproblems with shipping and workflow.

There is only one Zone.
The shipping rules are simple:

  • Purchases which total under $100 are charged a flat delivery rate of $7
  • Purchases over $100 are delivered free
  • A third shipping option is 'Collect from store', which is also free.

The workflow is:

login,address,shipping_cart, terms_fields_status, payment_confirm, end

I need to keep shipping with the cart, although I prefer to also show a summary of what was selected prior to payment being made. But this can create a problem.

I have several functional issues:

1. For some reason, the only two shipping rules to appear are the Collect from depot and the $7 one, regardless of whether the cart value is over or under $100. Shipping rules are below:




what I need to see happen, is when the cart total is under $100 it displays two options, chargeable shipping, and 'Collect from depot'. If over $100, Free delivery and 'Collect from depot'

2. If 'collect from depot' is selected, the status shows that free shipping is selected. i.e. It does not reflect the name of the selection. i.e. "collect from depot" in the final page or order submitted, so the seller will not be clear what was selected. In fact they may ship for free if they do not realise.

3. If I also add the cart to the payment page or immediately prior to the payment page there is no way of preventing it from being edited at that stage in the checkout flow. It would be better if it could be a full summary with no editing (i.e. go back in flow to make any cart changes). If I add the cart at this stage and quantities are updated, the shipping charge and line simply disappears, alowing theorder to be made without shipping cost.

4. I have a module on the right showing the cart contents. this shows tax inclusive (which is fine)total. But it does not show 'total cost (i.e.including shipping as well). Maybe I should not use it in that way, but it is a handy summary to have on each page.

Hope I've explained this sufficiently well.

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Last edit: 12 years 11 months ago by paced. Reason: Modified/added to point 3

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12 years 11 months ago #38570

Hi,

Regarding your screen shot, prices are in euros and not in dollars.
Maybe it's the source of your problem.

If not, could you give us a link of your store ?

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 11 months ago #38585

Er! No, I just used $dollars in the topic to illustrate the overall setup. My live set up is in euros.

gozoexpress.com/dev/products/store.html - Go ahead and register as this site is not live yet.

Last edit: 12 years 11 months ago by paced. Reason: added link

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12 years 11 months ago #38592

I have made some tests in my local shop and it works.
Is it possible to have an access to your backend (you can send it by Private Message) ?

Do you have the latest version of HikaShop (1.5.6) ?

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 11 months ago #38598

I was on 1.5.5., but I just upgraded. Your user is now an administrator. Problems seems to persist. e.g. If you update quantities in checkout and refresh. Thanks, D

p.s let me know if you need superadmin as well.

Last edit: 12 years 11 months ago by paced. Reason: added

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12 years 11 months ago #38604

Thanks,

Your problem is now solved.
The option "Include virtual products price" was set to "no" so the global price wasn't taken.
There is a little bug on this option because the option is read on the last shipping method, but it will be fixed for the next release.

For the moment I have set this option to "yes" on all of your shipping methods and it works fine !

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: paced

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12 years 11 months ago #38606

You're a star. Thanks. Tested and it looks good.

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