I give up with the tax section..please help

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12 years 11 months ago #40123

Hi,

I only has the Texas tax of %8.25 to enable.I attached all what I did so far.
First,it doesn't show up in the checkout page...even worse the address list doesn't show texas anymore if the customer wants to enter the Billing address. It shows all the other states in USA except Texas although it is published.

Am I missing something I followed all the steps and rules?

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12 years 11 months ago #40130

You don't need to create any zone for that.

What has to be done:
1. Create a tax rate via the "manage tax rate" button of the System->taxation menu.
2. Create a tax rule via the "new" button of the System->taxation menu. In it select your texas state zone, the tax rate you created, the default tax category and make it published.
3. Make sure that the default tax category is selected in your products.
4. Make sure that your main tax zone int he config is set to your texas state zone.
That's it.

That process is explained in our documentation regarding taxes:
www.hikashop.com/en/support/documentatio...axation-listing.html

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12 years 11 months ago #40147

Nicolas,

You saved my day! I missed the second step.

BUT I still have a small problem on the checkout page...when Mr.A register on my website,then login..this "NEW" button(please see attached) for the billing address ,no one can really notice it!

Now Mr.A entered the billing info then click next and has to fill AGAIN the same information in paypal? it is too much if it was me shopping I quit to another website.Is there any better way?

Thanks a bunch

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12 years 11 months ago #40148

I got another issue with the tax ...when adding something on the cart and before creating an account the cart showed the texas rate under the item's price but after I register with an address not in texas the tax is removed.Where can I fix this?

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12 years 11 months ago #40161

The address of the user is sent to paypal unless you changed the "no address"/"address override" options of the paypal plugin so the user should not have to fill his address on PayPal.

Also, you should use the hikashop registration page and not the joomla one. That way, the address will be asked directly during the registration and the address will already be selected on the checkout when the user buys something. You can create a link to the registration by creating a new menu item of the type hikashop user registration via the joomla menu manager.

If you set the zone texas to your tax rule, of course, the tax is removed when the user is not in texas. You could set the USA instead as zone of your tax rule and the tax would apply to all people in the USA.
I don't think that you have to charge for taxes outside the USA.

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12 years 11 months ago #40186

No Nicholas I only charge tax for the state of Texas not all USA.The tax rule is set to Texas,tax zone to Texas and the main tax zone in the config is texas zone.

However,when someone add an item on the cart then goes to the checkout page the texas tax shows below although he didn't put his address yet(he didn't register) so the software doesn't know yet if he is in texas or outside ..the texas tax shoudn't appear unless he registers and his address is in texas.

(I attached the page how it looks like before the person register)How do correct this issue?

I appreciate your support.

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12 years 11 months ago #40363

Hi,

When the user doesn't have his address yet, it's the "main tax zone" setting of the configuration which is used. You must have set it to texas. Set it to something else and the taxes won't show up until the user has entered his address in texas.

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12 years 11 months ago #40413

Nicolas,

Thank you for your help.It does hide the tax and shipping before the address is entered.

Last edit: 12 years 10 months ago by shiri.

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12 years 10 months ago #40589

Hi,

Indeed there is no such button.
What you can do is to setup the breadcrumb module of Joomla so that it display breacrumb links on your product pages to easily go back to the parent category.
Otherwise, you will have to edit the view of the product page.

You can find more information on all that here:
www.hikashop.com/en/forum/2-general-talk...on-product-page.html

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