Product descriptions

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12 years 10 months ago #40870

Hi
I wonder if I could get some help?

For some reason some of my product descriptions are not showing and some are, what could be the reasons for this?

Regards
Neil

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12 years 10 months ago #41044

Hi,

Sometimes, when the characteristics data is inconsistent in the database that can happen.
In that case,you need to :
1. Delete all the variants of the product on the listing of variants that you can access via the button "manage variants" on the product edition screen.
2. Delete the characteristics of the product.
3. Save the product.
4. Add the characteristics again.
5. The system will regenerate all the variants automatically and you should be able to see the dropdowns properly on the front end.


If that's not the case, please provides links to a product page where you have the problem.

The following user(s) said Thank You: ncoates

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12 years 10 months ago #41103

Aha, this info was spot on, i'm not sure why it has happened :S , however the above has fixed my problem, thank you ;)

Last edit: 12 years 10 months ago by ncoates. Reason: Problem solved

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