Paypal- "Return to merchant" error

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12 years 10 months ago #42667

I don't understand why i'm getting this or what this means when i try to check out.

I have a regular free paypal account that I've had for years. I simply added an email address to my paypal account that I want to use for my store and then entered it in the "email" field in the paypal setup options in Hikashop. Do I have to change my paypal account to something different? I looked under merchant services and saw "website payments standard", is this something I have to use?

Another thing I noticed is that the page is displaying the email address instead of the website address. I have a logo loaded in joomla and entered that url into "paypal header url", but it's not displaying as you can see on the screen shot.

Thanks

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Last edit: 12 years 10 months ago by Exess1000.

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12 years 10 months ago #42671

Please follow the documentation here:

www.hikashop.com/en/support/documentatio...l-error.html#address

For the email address being displayed, it's because your paypal account is not a business account. You need to upgrade your account to Business if you want to display your business name instead of the email address as per PayPal policies.

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12 years 10 months ago #42675

Nicolas,

Thanks for that link. I changed Address override to "no" and it worked.

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