Downloadable products.

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12 years 7 months ago #43602

Hi!
In my web-store I have both downloadable and 'physical' products.
The questions are:
1. how to set up the downloadable products? I rad about it here www.hikashop.com/en/support/documentatio...hikashop-config.html , but it's not clear enough.
2. how to distinguish downloadable and real products? Obviously downloadable products should not have a 'quantity' field.
3. will the component successfully handle the cart containing both types of products?

Thanks in advance!

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12 years 7 months ago #43752

Hi,

1. Just upload the files to your products and it will work. There is nothing else to configure.

2. That's done using the weight of the product. If the product has no weight it is considered as a digital good. We don't have anything particular for the quantity box. You can remove if form the product page by changing the option "Display the quantity field on the product page" of the Display tab of the configuration.

3. Yes, no problem.

The following user(s) said Thank You: kostey

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12 years 7 months ago #43769

Thanks for your reply.

I have another question: I have a downloadable product, when I buy it, I receive a mail with a link, when I click it my site says that file isn't found (see picture), though the file is on the server in secure folder which is properly set up.

Thank you in advance.

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12 years 7 months ago #43770

Thanks for your reply.

I have another question: I have a downloadable product, when I buy it, I receive a mail with a link, when I click it my site says that file not found, though the file is on the server in secure folder which is properly set up.

Thank you in advance.

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12 years 7 months ago #43778

Hi,

Please check that your file is in the upload secure folder of the configuration of HikaShop.

If you get that error, it means that the file does not exist in that path.
Maybe you changed the path ? In that case, you would have to move your files manually via FTP.

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12 years 7 months ago #43793

I did not change any paths, just click the link in received e-mail. First I was suggested to log in, which is logical, but that I see 'File not found'.
Upload secure folder is set by default to media/com_hikashop/upload/safe/
I check this folder via FTP - file is there.

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12 years 7 months ago #43796

And do you still have the file attached to the product when you edit the product ?

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12 years 7 months ago #43797

Yes (see the capture of the test dwnloadable product I use now).

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Last edit: 12 years 7 months ago by kostey.

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12 years 7 months ago #43908

And do you log in with the user which did the order from which you got the download link ?

If not, that might be a problem. Also, make sure that the order is confirmed.

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12 years 7 months ago #43923

Order confirmed,
Correct user logged in...

...there is a problem :(

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12 years 7 months ago #44053

Could you give the download link you get ?

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12 years 7 months ago #44061

The problem is somehow solved. Thanks for assistance.

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7 years 6 months ago #268354

My system is currently considering all products with a 0 Weight to be a physical product and requires a shipping method. Even though the product is a downloadable PDF.

Currently, we do not have physical products but will shortly. Is there a way to desgnate products to be downloadable or not?

When I create a shipping method and set the price to 0 it will not allow the download.

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7 years 5 months ago #268802

Hello,

The download is not related to the shipping method.
When a product have "files", these files are available to the customer once the order is confirmed (paid) or with an order status you have configured in "System > Order statuses".
You'll see a "Download" column where you indicate which status give the authorization for the download of files.

www.hikashop.com/support/documentation/5...nfig.html#main_order

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 4 months ago #272664

hi,

In my store product download key appears in payment page. So customer did not do payment but there is a download key. Of course product is not downloadable and customer must click payment key ultimately. But it is not good. What can I do?

link: 020.ir/%D9%81%D8%B1%D9%88%D8%B4%DA%AF%D8%A7%D9%87/checkout
download key is in the left, payment key is in the below.

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7 years 4 months ago #272909

Hello,

I'm sorry but I don't understand your message.
Please open a new thread with a more complete description of your issue and a way to reproduce it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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