Hi,
I don't understand your message.
Nicolas gives a fast solution. Cleaning cookies is not quite easy depending the browser.
And if you look at the thread time you will see that this thread have more than one year old.
well, I consider this thread close.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.