installing Hikashop on my site

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12 years 9 months ago #47815

I used the support documentation on installation issues and tried to install via the zip upload, and the ftp upload. Also set read-write permissions and directed. I still do not have Hikashop installed....

installing via the zip upload keeps giving a 505 internal server error page

installing via the ftp upload and then directing to the folder keeps saying no install package

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12 years 9 months ago #47930

You should definitely do an install via FTP in your case.
Did you extract the zip on your local computer before uploading all the files of the package via FTP to your temp folder ?

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12 years 9 months ago #47959

Yes, I extracted to a local folder and then uploaded and when that didn't work I also extracted from within joomla. Perhaps I'm doing something rediculously wrong, but I've tried everyway I can and look over all the install documentation as well.

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12 years 9 months ago #48015

Can you give some screenshots of the things you did so that we can see that ?

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12 years 8 months ago #48518

Here's the information you asked for. Thanks for the assistance.

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12 years 8 months ago #48565

That doesn't help.

We will need to know the real error message thrown by PHP in order to understand what's happening. Could you give the error message written in the PHP error log (not the apache access log)? If you don't know how to get it, please ask your hosting company.

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