How do I set UPS shipping to ignore dimensions?

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12 years 6 months ago #48514

Is it possible to have the UPS shipping option ignore the dimensions of a product?

When I add items to the cart and have UPS calculate it onsite I get one price, but when I go to www.ups.com and calculate a price, they don't ask for dimensions and price is usually a lot lower.

Does UPS require the dimensions to calculate the shipping price. I have a client who has a drop ship company that handles their fulfillment. They are saying that the prices are wrong on the website and they only have to enter the shipping weight and not dimensions in order to get a price.

The drop ship supplier asked if we were using World Ship? Is that a type of account you can sign up for on UPS?

Thoughts?

Thanks!

Lance Thompson
CEO, Blue Sky Web Worx
Web Design, Web Marketing, Search Rankings, Graphic Design
www.BlueSkyWebWorx.com

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12 years 6 months ago #48561

The UPS plugin requires the dimensions for the shipping price calculations to check the maximum size of packages and to sedn it to ups to get correct rates with the products are not grouped.

You can try to change the lines:
$data.=$this->_createPackage($data, $variant, $rate, $order, true);
and:
$data.=$this->_createPackage($data, $product, $rate, $order, true );

to:
$data.=$this->_createPackage($data, $variant, $rate, $order, false);
and:
$data.=$this->_createPackage($data, $product, $rate, $order, false);

in the plugins/hikashopshipping/ups.php file so that it never sends the dimensions to ups. That might help you but it might also not work if ups requires them.

I don't know what world ship is ?

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12 years 6 months ago #48574

Thanks again! I thought it was odd that the UPS site would calculate pricing without dimensions but when calculating shipping rates with the UPS shipping module the rates are different. I wonder what the difference is?

On the site I'm working on, we sell coffee in various weights and dimensions and if I add 22 lbs of coffee in various configurations, it comes up with different prices each time, even though the dimensions in this case really wouldn't exceed max UPS dimensions.

Lance Thompson
CEO, Blue Sky Web Worx
Web Design, Web Marketing, Search Rankings, Graphic Design
www.BlueSkyWebWorx.com

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12 years 6 months ago #48577

UPS will calculate the shipping fee differently based on the dimensions too. That's why you get different prices.

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12 years 2 months ago #61452

Hello,

I was happy to see this post because I am facing this problem also. I have the UPS plugin responding with a shipping cost estimate for a test product where I have filled in the dimensions. For other products where there are no dimensions, only a weight, it behaves as if the shipping option is not available and only my other option (a manual test option) is displayed.

I tried the code changes you suggest (to lines 587 and 593) but my problem remains.

I have talked with UPS technical support (800-247-9035) and they assure me that only the weight is required, not the box dimensions.

Any help with this would be greatly appreciated.

Thanks,

Charles Young

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12 years 2 months ago #61538

Hello Charles Young,

Can you try it with the lat version of the UPS shipping method ?

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12 years 2 months ago #61616

Hello Mohamed,

Thank you for the timely response! I did try the new plug-in and it did solve the problem I described.

Best regards,

Charles

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12 years 2 months ago #61719

Mohamed,
I decided to try out this latest version of the plugin and I am getting a strange result.
Under the delivery hour, it is displaying "X_PACKAGES".

thanks,

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12 years 2 months ago #61746

thanks, Sammsui for mentioning this. I see the same "X_Packages"

I was wondering if it was because I enable "grouping" of items for shipping

- Charles

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12 years 2 months ago #61750

Yeah, I noticed that it goes away if you set "group packages" to "no", but I need this feature or shipping prices would be really high.

Sam

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12 years 2 months ago #61757

Hello,

It's the translation word which enable your group package function to say how many package will be sent, so you'll just have to add this translation word in your english translation file :

X_PACKAGES = "%s package(s)"

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12 years 2 months ago #61772

Hi Mohamed,

I'm not sure how to make this change (re. "X_Packages"), or if this is what we really want. Since there is no way to know at the time of purchase the number of boxes that will make up the order, I think it would be better to delete this line if groups are selected. Is this possible?

Thanks for your continued diligent support!

- Charles

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12 years 2 months ago #61782

Then you'll just have to add this line instead of the last one :

X_PACKAGES = " "
You can make this change through "Hikashop->System->Configuration->Language->'English (United Kingdom)'"

Hope this will help you.

Last edit: 12 years 2 months ago by Mohamed Thelji.
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12 years 2 months ago #62707

how do you do this in the fed ex module as i do not see that option i have looked and it is not there but i still get the same text thanks in advanced.

X_PACKAGES is under each of my price quotes.

actually once i loaded the latest language file this went away thanks again..

Last edit: 12 years 2 months ago by Winterthorn. Reason: solved the issue... sorry for being alarmist.

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