Order administrator notification reply adresses

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12 years 7 months ago #50144

Hi
My "Order administrator notification has" got both "repy to" and user/registration email addresses in reply to adresses. How could I remove users email.

Hannu

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12 years 7 months ago #50220

There is only the user email in the reply to of the order creation email.

I'm not sure I understand what you're talking about.
could you explain more ?

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12 years 7 months ago #50256

Hi

I've configured so that Order administrator notification is sent to This email address is being protected from spambots. You need JavaScript enabled to view it.. This far ok.

How ever when clicking reply on received Order administrator notification, it has 2 addresses, This email address is being protected from spambots. You need JavaScript enabled to view it. _and_ client's who created order. see attachment

I was searching option/solution not to have clients address here because this email may/can have "internal content" which is not for clients eyes.

If multiple reply addresses on Order administrator notification Replying may go to other employees of shop, not to client.

Hannu

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12 years 7 months ago #50363

The user email address is added automatically as a "reply-to" address in the admin email. That doesn't mean that the user will see that email.
It just means that if you click "reply" in your mailbox, it will send the reply to the user unless you change the email address in the receiver field.

There is no option to remove that. You would have to remove the line:
$mail->mailer->addReplyTo(array($user_email,$user_name));
in the file administrator/components/com_hikashop/classes/order.php to remove that, but please note that is a core modification which will be removed if you update HikaShop.

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12 years 7 months ago #50385

Ok.
It would be nice to have this as feature request, to have full GUI control to all reply addresses also.

Why: If administrator is not Pro, He or She may send reply also to client, by accident.
It is wery usable if admin emails can contain some internal business info, but as long as having cilent address in reply to field, can not do it.

Hannu

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12 years 7 months ago #50483

Will think about that. In any case, the modification I gave you can do that.

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11 years 1 month ago #130297

nicolas wrote: The user email address is added automatically as a "reply-to" address in the admin email. That doesn't mean that the user will see that email.
It just means that if you click "reply" in your mailbox, it will send the reply to the user unless you change the email address in the receiver field.

There is no option to remove that. You would have to remove the line:
$mail->mailer->addReplyTo(array($user_email,$user_name));
in the file administrator/components/com_hikashop/classes/order.php to remove that, but please note that is a core modification which will be removed if you update HikaShop.


I'm having the same issue and would like to remove the customer from the "reply-to" in the mail box of the "notification admin email"... our warehouse will reply to the notification admin email...and unfortunately the email also goes to the customer... I tried to find the file you mentioned in this about post com 17 months ago... and could not. Likely it's changed locations since this original post.

Hika shop 2.2.2 current... and there is no file "administrator/components/com_hikashop/classes/order.php"... can you help me find it and please confirm that your recommended coding above will still work!

Any help would be appreciated.

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11 years 1 month ago #130455

Hi,

The message/modification is still valid.
The file exists, it is not possible that the "class order" does no more in the HikaShop package.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 1 month ago #130519

I still can't find the file... I must be missing something.

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11 years 1 month ago #130711

Please read carefully our instructions. You're looking at the folder components/com_hikashop and not the folder administrator/components/com_hikashop of your website.

The following user(s) said Thank You: oxheadproductions

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11 years 1 month ago #130736

Silly me...

BINGO.... all works now. ... Thanks once again.

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