Customer not receiving any emails

Hi I have problem where customers aren't receiving any confirmation email from hikashop, only from paypal. I want them to receive the order confirmation email. The order status's are all confirmed. How do I fix this?

Thank you

Hello,

Did you set a mail address for the "Order creation notifications email address" in "Hikashop -> System -> Configuration -> email" ? if not you'll have to.

Thanks for your reply. I've put my email address there, so I get a notification. How do my customers get notified?

Your customers will get notified every time that their orders will be "created".

Actually they've emailed me saying that they haven't received any email aside from the paypal notification. And during a test sale I didn't receive any email from the site either, any ideas?

Thank you

1. Did you set a mail address for the "Payment notifications email address" in "Hikashop -> System -> Configuration -> email" ? if not you'll have to.

2. Did you allowed "payment notifications from PayPal" in "Hikashop -> System -> Payment methods -> 'HikaShop Paypal payment plugin'" ? if not you'll also have to.

1. I put my email address there

2. Yes it's enabled

Still customer have not received notifications aside from the paypal one.

Ok, so what is your order status when you do your test of purchase ?

It's confirmed

Can you please :
- put ON the "Debug" Option of your PayPal payement method
- do a simple test of purshase
- and then send me screenshots of your logs (Hikashop -> Configuration -> Files -> see the report)

It would help us to see what exactly happening.

Thanks for that advice, this may be a silly question- but do customers need to register then to be able to get an email from my site and not just paypal?

That's so helpful thank you!

Is there a way of knowing exactly what emails are being sent to them and how to choose which ones you do or don't want to be sent?

Thanks again!

Edit: So I've added login and address to my checkout workflow, I'm on the starter edition of hikashop- does this mean that customers register and an account is created for them? Do they have to log in with a password? I don't want them to have to log in with a password, I just want them to get the confirmation emails. Thank you!