Installation problem

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12 years 6 months ago #50645

we try to install hikashop starter before buy the business edition, but the installation take a lot of time to complete and at the end we didn't get any error displayed, but the component is not installed. We go to joomla configuration and enable display errors - now at the end we get this error:

500 - **Si è verificato un errore.**

JDatabaseMySQLi::query: 2006 - MySQL server has gone away SQL=CREATE TABLE IF NOT EXISTS `iipo1_hikashop_address` ( `address_id` int(10) unsigned NOT NULL AUTO_INCREMENT, `address_user_id` int(10) unsigned NOT NULL DEFAULT '0', `address_title` varchar(255) DEFAULT NULL, `address_firstname` varchar(255) DEFAULT NULL, `address_middle_name` varchar(255) DEFAULT NULL, `address_lastname` varchar(255) DEFAULT NULL, `address_company` varchar(255) DEFAULT NULL, `address_street` varchar(255) DEFAULT NULL, `address_post_code` varchar(255) DEFAULT NULL, `address_city` varchar(255) DEFAULT NULL, `address_telephone` varchar(255) DEFAULT NULL, `address_telephone2` varchar(255) DEFAULT NULL, `address_fax` varchar(255) DEFAULT NULL, `address_state` varchar(255) DEFAULT NULL, `address_country` varchar(255) DEFAULT NULL, `address_published` tinyint(4) NOT NULL DEFAULT '1', `address_vat` varchar(255) DEFAULT NULL, `address_default` tinyint(4) NOT NULL DEFAULT '0', PRIMARY KEY (`address_id`), KEY `address_user_id` (`address_user_id`) ) ENGINE=MyISAM /*!40100 DEFAULT CHARACTER SET utf8 COLLATE utf8_general_ci*/;

**Torna al Pannello di controllo**

Call stack
# Function Location
1 JAdministrator->dispatch() /htdocs/public/www/administrator/index.php:46
2 JComponentHelper::renderComponent() /htdocs/public/www/administrator/includes/application.php:153
3 JComponentHelper::executeComponent() /htdocs/public/www/libraries/joomla/application/component/helper.php:357
4 require_once() /htdocs/public/www/libraries/joomla/application/component/helper.php:388
5 JController->execute() /htdocs/public/www/administrator/components/com_installer/installer.php:22
6 InstallerControllerInstall->install() /htdocs/public/www/libraries/joomla/application/component/controller.php:754
7 InstallerModelInstall->install() /htdocs/public/www/administrator/components/com_installer/controllers/install.php:30
8 JInstaller->install() /htdocs/public/www/administrator/components/com_installer/models/install.php:110
9 JInstallerComponent->install() /htdocs/public/www/libraries/joomla/installer/installer.php:472
10 JInstaller->parseSQLFiles() /htdocs/public/www/libraries/joomla/installer/adapters/component.php:449
11 JDatabaseMySQLi->query() /htdocs/public/www/libraries/joomla/installer/installer.php:961
12 JError::raiseError() /htdocs/public/www/libraries/joomla/database/database/mysqli.php:396
13 JError::raise() /htdocs/public/www/libraries/joomla/error/error.php:251

We are not able to see the component, have you any ideas or suggestion to solve the problem befory buy the business edition??

thanks
Daniele Perazzolo

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12 years 6 months ago #50718

It seems that the SQL server of your hosting has resources too restricted to be able to create all the hikashop tables in the database.

What you can try is to import the back/tables.sql file of the install package manually via phpmyadmin into your database and then run the install again. It might help avoid that problem.

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12 years 6 months ago #50721

Hi Nicolas,
thanks for your support, may be we change domain for this site and this problem will be correct.

Hica Shop is really good,last thing we need to know before buying it, if is possible to interface it, with a local management software (to make invoices) and if yes, if you know a good one.

Thanks a lot

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12 years 6 months ago #50764

Hi,

There is no "automatic" interfacing with such software.
What you can do though, is manual interfacing whereby you do a CSV export of one or several orders in HikaShop and then import it in your software for the invoices. Most of them should be able to import CSVs. Somes will even allow you to select which column from the CSV should be linked to which column in their software. Others will require that you do the column matching in excel before importing it.
The software greatly varies from one country to another, so hard to give you an advice on that. We are based in France so we mainly know such tools from the French market so far.

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