Some Issues Need Help

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12 years 5 months ago #51257

Hi,

After use a test customer account for testing, found some issues need your help!

1) A registered customer place product in the cart, and login. After logged in, the product in the cart was erased and it direct to homepage, customer has to add to cart again after logged in?

2) Payment and shipping method, I want to disable both so customer don't see it before logged in, currently customer can see shipping to other countries option that quite confusing.

3) Customer logged into the account, but when click on a shipping address (suppose has 2 addresses), it kick me out from the system? Either click on shipping or payment option also result the same!

4) As (3) just found even coupon field, continue shopping or next button, all are not working, once it's clicked, will either kick out from the logged in system or show a 404 (continue shopping button).

Site: wanggouredian.com

Hope can help to fix it asap :)

Thank you!

Last edit: 12 years 5 months ago by michael. Reason: new problems found

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12 years 5 months ago #51358

1. Please make sure that the system hikashop user plugin is published. Usually that happens if you unpublish that plugin.

2. You can change the "checkout workflow" option of the Checkout tab of the configuration in order to change that (set two steps with the corresponding views).

3. and 4. I've never seen such problem. There must be something else on your website do that... hard to say what. You should try to disable your plugins/modules one by one to see which one is causing that.

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12 years 5 months ago #51379

1. Now seems ok.

2. About "checkout workflow", I guess you're referring to this "login_address_cart_coupon_shipping_payment_confirm_status_fields,end" in the first box of checkout tab. I have re-arrange as above, it looks ok, but the calculation and total want to place at the end before the continue shopping button. I can't do that, it seems follow the "cart" (item details) that I cannot insert the coupon,shipping,payment and status in between of them?

Also, if I delete payment, shipping and coupon, in the box, so it will not show up when user not logged in. But, it will also not show up when the user logged in? How can I make these options (coupon, shipping & payment, also the status ) only show up when a user is logged in.

3 & 4 will need to test later, but have resolved the continue shopping button, now no longer show up 404.


Thank you!

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12 years 5 months ago #51439

2. please see above my question.

3 & 4. I tried disable module and plugin (eg, joomfish, redirect registration joomla to Hikashop, all no result.

But, a correction here, found the system actually not kick out the user when user click on any radio button (select shipping method, payment method or select shipping address), or either next button and add coupon button. It's direct to homepage, when user click on "my account" link (at top of search field, the middle one) and logged in again, the item is still remain in the cart.

From back end, can see user still not logged out, so is logged in twice or 3 times..

I have a logout menu on the right column (on top of shopping cart module), only after logged in can see. If user logged in from "my account" (on top middle link above search field), can see this logout menu. But, if user add to cart and proceed to checkout, and prompt to log in, will not see this logout menu?

I am very confuse now!!


Thank you!

Last edit: 12 years 5 months ago by michael. Reason: correction

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12 years 5 months ago #51548

2. You should use a checkout workflow in 2 steps, as I said. Something like that for example:
login_cart_coupon,address_cart_coupon_shipping_payment_confirm_status_fields,end

3&4. I tried to register on your website on the checkout but never received a confirmation email. Are the accounts created ? Are they blocked ?
Could you do a screenshot of your checkout tab of the configuration ?
Could you check that all the cache on your website is deactivated:
Deactivate the cache option of the joomla configuration
Disable the system cache plugin of joomla via the plugins manager
Turn off the cache option of your template via the templates manager if such option is available in your template

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12 years 5 months ago #51596

about 2, I will try to improve the feel and looks :)

about 3&4, yes, I changed to register without activation.
all cache should have deactivated.
here is the screenshot of checkout tab




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12 years 5 months ago #51677

I can see that you have the same behavior if you register from the joomla registration page:
www.wanggouredian.com/index.php?option=com_user&view=register
I suspect that you configured somewhere the redirection of the registration forms to go to the home.
Maybe it could also come from a plugin on your website.
Could you try to deactivate one by one the user and system plugins via the joomla plugins manager and try each time to register on the checkout to see from which one it could come ?

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12 years 5 months ago #51681

Thank you!

Since this is a new site and I have build in a sub domain without these problem. I think I will stick with the new sub domain rather wasting time to figure out this problem.

As I have many other works to do :)


Thank you!

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