wrong template loading

  • Posts: 114
  • Thank you received: 0
12 years 5 months ago #51376

when i test the site from the front end and visit the customer account page and then select 'Edit your account information' the fruit template is loaded instead of the template I loaded and use for the site.

It only happend with the 'Edit your account information' option. where do i go to change this please?
I just tried deleting the template via ftp and now i get the following:

Error

The template for this display is not available. Please contact a Site administrator.



probably really easy but i cant see where to change anything

thanks

Last edit: 12 years 5 months ago by daveburman54. Reason: probably not clear enough

Please Log in or Create an account to join the conversation.

  • Posts: 82821
  • Thank you received: 13368
  • MODERATOR
12 years 5 months ago #51466

Can you open the file plugins/hikashop/user_account.php and make sure that you have the latest version (1.5.7) ?
If not, please update it with corresponding file in the back/extensions folder of the install package of HikaShop.

Normally, that should not happen with the latest version.

Please Log in or Create an account to join the conversation.

  • Posts: 114
  • Thank you received: 0
12 years 5 months ago #51471

sorry.. where is that?

Please Log in or Create an account to join the conversation.

  • Posts: 82821
  • Thank you received: 13368
  • MODERATOR
12 years 5 months ago #51472

via FTP or a file manager.

Please Log in or Create an account to join the conversation.

  • Posts: 114
  • Thank you received: 0
12 years 5 months ago #51473

just found it... thanks

* @package HikaShop for Joomla!

* @version 1.5.7

* @author hikashop.com

* @copyright (C) 2010-2012 HIKARI SOFTWARE. All rights reserved.

* @license GNU/GPLv3 www.gnu.org/licenses/gpl-3.0.html

*/

what to do next?

please update it with corresponding file in the back/extensions folder of the install package of HikaShop.

sorry. dont understand the steps ..been a long day!!

or does this mean that there is another problem as the up to date version IS installed?

thanks for your patience

Last edit: 12 years 5 months ago by daveburman54.

Please Log in or Create an account to join the conversation.

  • Posts: 82821
  • Thank you received: 13368
  • MODERATOR
12 years 5 months ago #51561

So the file is fine.

Could you give a link to your website so that we can see the problem ?

Please Log in or Create an account to join the conversation.

  • Posts: 114
  • Thank you received: 0
12 years 5 months ago #51587

Hi can i just use the contact form with the details as I have support for this site.

thanks

Please Log in or Create an account to join the conversation.

  • Posts: 82821
  • Thank you received: 13368
  • MODERATOR
12 years 5 months ago #51606

Yes.

Please Log in or Create an account to join the conversation.

  • Posts: 114
  • Thank you received: 0
12 years 5 months ago #51735

ok
have turned the SEF off as requested in your email
thanks

Last edit: 12 years 5 months ago by daveburman54.

Please Log in or Create an account to join the conversation.

  • Posts: 82821
  • Thank you received: 13368
  • MODERATOR
12 years 5 months ago #51809

Hi,

So it works without SEF.
Could you please try to create a new menu and see if you have a problem with it and SEF turned on?
In any case, that's not a HikaShop problem but a problem between your template and the SEF system of Joomla.
The user account information page is not even a HikaShop page...

The following user(s) said Thank You: daveburman54

Please Log in or Create an account to join the conversation.

  • Posts: 114
  • Thank you received: 0
12 years 5 months ago #51843

hi

tried new menu with no change so have contacted the template company.

thanks anyway for suggestions

Please Log in or Create an account to join the conversation.

Time to create page: 0.075 seconds
Powered by Kunena Forum