"user name in use" error message

hi,

i set registration to "no" in configuration/checkout so my clients can checkout as guest, it's all good, but now if a costumer comes a second time to buy something with the same address he gets the "user name in use" error message. how can i fix that?

thx a lot, great extension btw, just left from virtuemart 2

Hello,

The error come from the fact that the "registration" is set to NO, because this option just allow you to not save your custumer's information(username,address..).
So I think that you'll have to choose if your customers have to register or not to buy something.

hello guys and thx for replay, my hika login form is turned off, the hika registration is set to "no" so i still have the simplified registration form, the registration in joomla is set to "on" be cause otherwise it would not display not even the simplified registration and i need that to take some info about customer.

with this settings my site still creates a user account (i see it in the backend in users area) with the username same as his email, and second time when the customer comes with the same email BAM "already in use". so?

thx again guys

my HIKA registration is set to "NO" so customers can checkout as guests they dont have to fill in usernames and passwords, but they still can give me emails, address and phone nombers.

if i set the "Allow user registration" from JOOMLA users menu to "NO" then i will have no FORM at the checkout for customers to give me emials, phone nombers and address. If i set the "Allow user registration" from joomla users menu to "yes" then it will create USER accounts using their emails as USERNAMES cause the registration form now is simplified be cause i set the registration in HIKASHOP configuration to NO.

this are the only registration options i am aware about one is in HIKA configuration and one is in JOOMLA user options.
what combination should i use between this two to be able to checkout as guest and be able to use same email address several times?

thank you

the registration option in hikashop is in Configuratoin, checkout tab, right under the Login no/yes option. and is set on NO, when i checkout i get email field and then Address information fields, like for the simple guest checkout, but it still creates a user account in joomla with the username=email.

must be a problem in the code somewhere, where should i look?

components/com_hikashop/views/user/tmpl/registration.php <--here?

The "no registration" option is not clear to me. I select the following options for the Login & Registration menu in the Configuration tab so that users don't have to create username/password and they can only provide their email, name, and shipping addresses:

Login: No
No registration

Let's say a customer registered with his/her email address and other necessary contact information. Then let's say the customer deleted the browser history or switched to a different computer so that HikaShop doesn't remember customer details, and the customer re-entered their information to place a new order. Once the same customer re-enters his/her information (assuming that they are using the same email address), this is the message they get: Email address already used. I expect HikaShop not to give any kind of error messages and let the customer continue their shopping with the existing email address. How can I fix this?

Thanks.

Hi,

You probably have the message "Email address already used" because you try to purchase with an email already used to create an account on your website.
Can you try with a never used email address ? You should not have this message.

I understand but in order the invoice to be sent to the customer (and for other communication purposes), the customer needs to enter an email address. Let's say that the customer ordered on computer A and then switched to computer B to place a new order (or let's say they deleted their internet browser's history and wanted to place an order on the same computer). He/she needs to re-enter their email address again. I can't expect customers to use a different email address with every order. Are you saying that it is not possible that a customer can make a purchase more than once using the same email address under the conditions I mentioned? Please note that Joomla Login module is not enabled, either.

A new customer, which don't have an account on you website (so checkout with the option "No registration") can purchase many times with the same email.
If you had another config before, which stored the users, so now with the new config the customer can't order with the already used email address.

If you wan't that old customers registered in your shop can purchase with the same email with the "no registration" parameter, you have to edit the class user to remove the email check.

Hi Nicolas, thanks for your response. Your final message is very clear. However, your and Xavier's previous answers were not.

We just purchased the Essential for a client site (brandonburlsworth.org) and cannot get guest checkout working.. ugh..

We have tried every suggestion here and we keep getting the error Email address already used and the email being referenced is no where in the user or hika systems.

I manage to get it cleaned up but, can't get it to show ship to address. Did that work?