Problems ordering in the shop

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12 years 4 months ago #54635

1. When I use a USA billing address but change the shipping address to a place outside the US the shipping method remains 140$ for USA. I get the option to change it manually but I’m guessing no one will do that because the shipping for rest of the world is more expensive. Can this be fixed?
2. If I have chosen my billing address to be e.g. Jerusalem but have 2 shipping addresses- one for Jerusalem one for Tel Aviv. I get two optional addresses for shipping so if I check the box “use same shipping address as for billing” it should choose the Jerusalem address. However it does not work all the time I have not been able to figure out the regularity, it just sometimes works and sometimes not. If I tick the box it sometimes chooses the wrong address and not the same one as for shipping.
3. Credit card payment- pop-up explanation for the CVC, it does not work properly; depending on where exactly you hover over it the pop-up appears sometimes in the middle, sometimes to the right and sometimes so far to the left that it gets cut off or hardly visible.
4. I’m still experiencing the problem on all browsers: After I choose address and payment method, when I click next I stay on the same page. Only when I click it again do I move on. This happens with PayPal and Wire transfer methods. When I pay by credit card it works OK.
5. PayPal % fee- it works however when you move on to the PayPal site the fee simply disappears, so how is it paid?
Also the fee appears above the PayPal payment option, can you move it to the bottom so it will appear after the explanation for processing the order through PayPal?

6. After a client places an order, isn’t he supposed to get sent an email confirming we got his order automatically? Or do we have to email him ourselves like we do now when his order comes in? Because when I used my other email with the shipping info nothing was sent to me. At least maybe we can have a “print” button underneath the message you get once your order was placed so the client can print out the details of his order.
I hope you can help out, Thank!

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12 years 4 months ago #54694

1. You need to add a zone restriction in your US shipping method so that it is restricted to the USA.

2. No one reported such problem so far. Could you give a link to your shop and a step by step in order to reproduce the problem ?

3. The tooltip system is the one of joomla. If it doesn't display properly all the time on your website, I can only propose you to remove it. You can do that by changing the code:

<td style="text-align:right"><label for="hikashop_credit_card_CCV_<?php echo $this->method->payment_type.'_'.$this->method->payment_id;?>"><?php echo JHTML::tooltip(JText::_('CVC_TOOLTIP_TEXT'), JText::_('CVC_TOOLTIP_TITLE'),
			'', JText::_('CARD_VALIDATION_CODE')); ?></label></td>
to:
<td style="text-align:right"><label for="hikashop_credit_card_CCV_<?php echo $this->method->payment_type.'_'.$this->method->payment_id;?>"><?php echo JText::_('CARD_VALIDATION_CODE'); ?></label></td>

in the file "ccinfo" via the menu Display->views.

4. Please make sure that you have the "Auto submit shipping and payment methods selection" option turned on in the Checkout tab of the configuration.

5. Please download and install again HikaShop. We updated that in the current version.
The fee appears next to the name of the payment method which is above the description. If you want to move that, you will have to edit the file "payment" of the view "checkout" via the menu Display->Views.

6. He will indeed get an email automatically once his order is confirmed. You will also receive one. If he doesn't, please check that the order is confirmed. If that's the case, there is a problem with the email sending on your website. If that's not the case, there is a problem with the payment notification and you should look at that documentation:
www.hikashop.com/en/support/documentatio...or.html#notification
If you want to allow users to print their invoice on their order details page, you need to turn on the option "Allow users to print invoices on the front end" in the Display tab of the configuration.

The following user(s) said Thank You: hannah

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12 years 4 months ago #54758

Hello again, thank you so much for the support.
One thing about your answer:
5. Please download and install again HikaShop. We updated that in the current version

I have the latest version of Hikashop installed [You have the latest stable version : 1.5.8] The additional fee for paypal is problematic where I am transferred to the Paypal
payment page (where you asked to log in and see the ordered on the left) there I see the price of the product, the shipping fee but not the additional[ in my case] 3% for Paypal orders.
I like to make sure before I have to do a reinstall of Hika shop
Thanks, Anika

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12 years 4 months ago #54820

Yes, we added a patch last week for the latest version. If you redownload it and install over your current version you will get the patch added automatically.

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