Coupon Discount with Multiple Items on Checkout

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12 years 4 months ago #54923

Hi Nicolas,

Sorry for the today last question :ohmy:

I have set up some coupons that not apply to discounted products, when tested on checkout with multiple products added - including discounted and non discount products together. Found the coupon cannot apply to non discounted products - it's show this message : "Coupon has no value when used with current product discount(s)."

How to solve it?


Thank you!

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12 years 4 months ago #54990

Could you do a screenshot of your coupons settings so that we can see what you did ?

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12 years 4 months ago #55017

Hi Nicolas,

These are the screenshot of a coupon and a discount of one particular item:

Coupon (code has blocked



Discount



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12 years 4 months ago #55073

I think that it's the normal behavior with the way you set your coupon.

Here are some examples:
// Coupon ignores discounted values
// (1) product prices less discount (coupon ignored)
// $100 product with 10% discount and 5% coupon - gives price of $90.
// (2) product prices less coupon (no product discounts)
// $100 product with 5% coupon - gives price of $95.
// (3) product prices less discount and no coupon value
// $100 product with 10% discount and 20% coupon - gives price of $90.

You are in case three: the coupon price is not important than the discount so the coupon is ignored.

You should either use 'Coupon reduced by discounted values' (where the discount would be ignored in case three) or 'Standard coupon behaviour' (where both the discount and the coupon would be taken into account).

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12 years 4 months ago #55095

Sorry Nicolas,

I tested all 3 types of behavious, found only 1st type working if a discount item added in the cart. It will add coupon value additional on discounted price. 2nd type and 3rd type don't works either if there is a discount item added in the cart, even there are some other item(s) not in discount, coupon will not work for all.

Example 1st image, coupon for a non discount item, it works:



After added a discount item (top one), both not work - no coupon discount either


My coupon are apply to all categories, the individual discount item are also in these categories. But I have added these discount items in a separate "On Sale" category that the coupon not apply to it. Is this the issue?

Hope this is clear, please advice.

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12 years 4 months ago #55168

Can you do a screenshot of the options of the discount and the coupon that are used there and of the two products edition page so that we can try to reproduce the problem ?

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12 years 4 months ago #55200

I screenshot both product pages (discount item and no discount item) and the category structure.







The coupon and discount screenshot has already in my 2nd post :)
(My screenshot for discount is for SC00206, not SC00205, but both with same setting. Sorry give a difference one!)

Thank you!

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Last edit: 12 years 4 months ago by michael.

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12 years 4 months ago #55231

The price of SC00205 is 13.9 and the discount SC00206 is 4. So the discounted price should be 9.9 but it's 11.9 in your screenshot of the cart. So it seems that the discounts don't have the same settings...
Could you check that and tell us what you have ?

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12 years 4 months ago #55278

Sorry Nicolas, I think I have to give you backend access, it is better for you to enter and have a entire check for the problem.

I am starting busy with my new stocks, and hope everything can be settled asap to launch this new site with my new arrivals.

I will send you and backend link soon.


Thank you every much for your time and effort!

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12 years 4 months ago #55327

Just found another problem!

If it is set to 1st choice, standard behaviour, and apply only to "product category". I have set one on sale item (SC00205) in only "On Sale" category, that this category is not under "product category" and should not effected by coupon.

But if I add 2 items (1 in "product category" & 1 "on sale") in cart with coupon. The coupon will still apply to both items. Please see below (Coupon discount is 5%):



Thank you!

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Last edit: 12 years 4 months ago by michael. Reason: Coupon discount is 5%

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12 years 4 months ago #55418

Ok, now I understand this can be used in another way!

Coupon and discount should use separately when place order, that means discounted item should not add in when you are using coupon.

I have now changed to 2nd choice to prevent huge discount rates :D


RESOLVED


Thank you and sorry for the trouble !

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