Received First Order But Cancelled ?

Hi Nicolas,

Just received a first order on my new site, but found the order was in "cancelled" status, customer contacted me. The order was using Paypal. I never have this problem in old site, and even was tested on my new site before this order through my own Paypal account.

I have some order status created, not sure these effected, please see screenshot:

The customer placed order twice, so I just received 2 emails as usually like a successful order. The email is "A new order has been created on your website" in the title and contents as a successful order.

I didn't received any further email and notification from Paypal. I have just logged into Paypal to double check - no payment received.

Perhaps, when I tested before for the first order on this new store, I need to go to paypal account to accept the payment (usually it is auto). Paypal reply me say this is normal for first order because I have make changes to my account (from old store to new store).

Anyway, I have cleared IPs in the box, and requested my customer (a returning customer ) to place order again. Will wait for her because now was 1.40am in my country


Thanks!

Hi Nicolas,

I have cleared the IPs, and the customer has successfully placed order. However, I need to go to Paypal to click on "capture fund" button, in order to complete the order.

Do you know about this issue?


Thank you!

Thanks for your help!

I think it is in Paypal - profile - my selling tools - block payment. in the first section I set "ask me", now have set to "no, accept in other currency and auto convert to SGD".

Hope this can resolve the problem.


Thank you again!