downloadable file problem

Hi,
I am trying to use the downloadable file option in my shop. The first time I added the file just with the internal link ... 'audios/filename' ... and it worked (although the file was wrong), I got the e-mail with link and it downloaded for me.

I replaced the wrong file the same way, and now all I can get is a 'file not found' error when I click on the link from the confirmation e-mail. The correct file is much larger than the original one, would that cause a problem?

I searched the topics in the forum and found a similar one with your message as follows:

Please check that your file is in the upload secure folder of the configuration of HikaShop.

If you get that error, it means that the file does not exist in that path.
Maybe you changed the path ? In that case, you would have to move your files manually via FTP.

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I looked in the ftp and did find the 'media/com_hikashop/upload/safe' folder, but it wouldn't let me ftp the file there. I am using the file from my control panel in 'audios/filename' I am not sure which is the correct place to put my file to get it to upload, since that worked the first time but not with subsequent tries. Would you also put audio files in the hikashop/upload/safe folder?

I very much appreciate your wonderful work and the expert help you give.

Thank you!

Hi, Nicolas,

Here is the full link: newsite.christiansincrisis.net / audios / DiscoveringYourFullPotential.mp3

Here is a screen shot of the product page, is that what you needed? Sorry, I'm not totally sure if that is what you want, I'm not totally tech-savvy, obviously!

And, I could not make the screen shot work, so I copied the files section of the product page, is that what you needed?


Images
Add
Change Image Name Order Delete ID

Files
Add
Change Filename Name Downloads Free download Delete ID
audios / DiscoveringYourFullPotential.mp3 0 / Unlimited 27



Sorry about that. And, thanks so much for your help!

I'm on a different computer and got the screenshot to work! Maybe this will help? I don't think I changed the config on the upload safe folder.

Actually, all I entered in the product file area was 'audios/DiscoveringYourFullPotential.mp3' because I thought since it is in the control panel in the 'audios' folder that was all I needed. That is how I did it the very first time with the wrong folder, when it worked.

Thank you so much for your patience and help!

Thank you, I entered the link as you suggested. When I got the confirmation e-mail and clicked the link, it opened another window and began playing the audio, but it did not download ... but, at least it did find the file.

It seems I must still be doing something wrong since it won't download ...

Thank you, again, for your time and expertise!

I am so sorry to continue to bother you about this. I can't figure out how to change the download or play option for the mp3 on the browser, would you be able to tell me?

Also, on the confirmation e-mail I get with the link (see below), it shows the full website link, that doesn't seem secure to me, is there a away to change that and just link it to the title of download? I'm assuming it would be better to have the file in the hikashop safe folder, but I am not sure how to get it there. Do I ftp to that location? I tried that one time and it wouldn't let me.


SUMMARY OF YOUR ORDER

Name Unit donation Qty Total

Discovering Your Full Potential, mp3 download

newsite.christiansincrisis.net/audios/Di...ourFullPotential.mp3


Many thanks, again.

Nicolas,

Thank you so much, it does seem to be working correctly with your much-needed help.

Hikashop is a wonderful option for a store and your kind, patient, and expert assistance is over and above what I expected. I will recommend this to everyone.

I do appreciate you.

Thanks, again!