Ship 1 item UPS 2 items USPS

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12 years 3 months ago #59995

Hello. I am setting up a simple shop for my site where we sell seats.

I have used Hikashop successfully to build the store and even offer images of each color variety of the seats with little trouble.

What I am running in to now is shipping problems and I apologize if I over looked the proper thread when searching for a fix for my problem in advance.

I ship the seat from a warehouse and the UPS plugin processes it wonderfully and estimates the cost on par with my previous shipping method. I also sell a small pillow and carrying case that ships from my home and I get a flat rate from the USPS for these smaller items.

Is it possible for me to set the pillow and carrying case to a flat rate in the shipping process? I receive the orders myself before shipping so I feel I can just clarify the method in writing as not to confuse customers.

Any help is appreciated.

Last edit: 12 years 2 months ago by WebBurn. Reason: edited name

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12 years 3 months ago #60083

Hi,

So you're saying that you don't want to use the USPS method for some products and instead use a manual shipping method.
That's possible. However, the problem is that you can't have two shipping method selected at the same time.
Which means that your users wouldn't be able to select both at the same time.

In the future, we want to globalize the "shipping per product" feature of the manual shipping method to all shipping methods and that will allow you to do that. But for now it's either a hack in the code of the usps plugin or impossible.

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12 years 3 months ago #60887

Is there a possible ETA on this feature?

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12 years 3 months ago #61006

There is no ETA for it.
It's on the todo list but it's not a priority so I doubt that we do it before at least a several months.

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12 years 2 months ago #61290

A question then, maybe someone else has had this problem.

If I set 2 items to shop always from UPS, and I have 2 more that always ship from priority mail. Is there possibly a way I could set up the custom shipping plug in to reflect a set price for the 2 items shipping priority mail? Such as allowing the UPS to total the costs for the previous 2 items in the cart, and the custom module to set the estimated shipping cost with a static rate?

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12 years 2 months ago #61359

Yes, you can achieve that.
The UPS plugin has limits on package size.
So if you set really big dimensions to the products which are to be shipped with the manual shipping method, the UPS methods won't display when these products are in the cart.
Then, in your manual shipping method you should set a minimum volume so that if products which should be shipped by UPS are in the cart, the manual shipping method won't display.
That way you will have either:
the manual shipping method when you have products with really big dimensions
the ups shipping methods for products with normal dimensions
no shipping method at all when you have the two kinds of products in the cart and you will also have an error message telling the user that no shipping method were found. And you can customize the message in order to explain better to the user what is going on with a translation override:
www.hikashop.com/en/download/languages.html#modify

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12 years 2 months ago #61393

Thank you very much for this information. I'll begin working on it now.

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12 years 2 months ago #61552

I'm sorry to be such a pest about this, but I feel that I'm so close to having the right configuration.

For a few of my test orders this actually worked, but when I changed the address to any other address than the test address the system went to offering either the UPS only vs static USPS price for the entire cart.

The example is the UPS plug in works great at calculating the shipping costs for a seat to ship across country, an average of 14.00 USD. A pillow to go with the seat can ship from the USPS for 4.00 USD, and we obviously ship those from a different location.

When this worked properly the cart had some error messages (mostly due to the pillow having a weight in the shop of 900 lbs) but as you described the rate shown was 18.00. The 14 dollars plus the 4 dollars, and I'm certain an invoice on my end would have been easy enough to display what was ordered and where I'd need to place the shipment out to.

But now after switching the address for the test order the shipping methods show up either all UPS, and tries to ship the pillow for 12.00 (despite the 900 lbs..) plus the 14.00 USD. OR Manual method for 4.00 for the entire order.

Is there a step in the process I'm over looking?
I also have to say debugging this if I add a minimum order weight the manual shipping method doesn't show up what so ever. That's setting it at 151 lbs or 500 lbs, just so the pillow's fake weight would be noticed by the system.

Might there be some documentation on a successful set up of this somewhere on the board? Or any idea what I can add to fix it?

Really appreciate the help.

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12 years 2 months ago #61759

Hello,

Can you give me your web site adress, it will realy help me to understand what the problem is ?

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12 years 2 months ago #61767

Certainly.

sportaseat.com/joomla (it's not live, you can see the old site live by removing the /joomla)

Order Online tab along the top navigation bar takes you to the page where HikaShop is installed and working as our shop. The the seat and the replacement cover are the two items that ship via UPS and the plug-in does a great job matching up with the shipping costs we're used to. The two new items, the travel case and the lumbar pillow) are the two items that ship from USPS (and that I've made the custom shipping module for).

Ideally if you were to add a Chair and a Pillow to the cart we'd like there to be only one shipping price shown to the customer.

Hope that isn't too confusing.

Thank you very much.

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12 years 2 months ago #61970

Hi,

Could you also send a back end access to mohamed so that it can look at your products/ups configuration ?
That would help in understanding the issue you're having.

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12 years 2 months ago #62220

Yes. I will send it via a private message on this board.

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12 years 2 months ago #62649

Hi,

Can you try it with this last version of the UPS plugin ?

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12 years 2 months ago #62674

I've updated the plugin and will try to test the weights a bit later. Thank you for pointing this out. I'm thinking I'm going to uninstall a bunch of the old info and re-apply everything to help in the process.

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12 years 2 months ago #63010

We found a solution to the problem. We're just going to add shipping and handling prices and say they're included in the unit's pricing when they order. Zero out the weights and allow the UPS plug in to work as intended for the two items that ship UPS.

It's a simple solution, but we couldn't have came to it without both of you helping out. Thank you for the product and the assistance.

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