Thumbnails don't display in product page

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12 years 2 months ago #65665

Hi there,
I've just upgraded to 1.6.
Now when I add an image to a product, the thumbnail doesn't display BUT it displays images that were already there prior to upgrade.
Here: horsewhispers.com.au/index.php/torsion-s...ld-standard-black-16

So the product already existed with some images. I just wanted to add new ones but they don't come up as thumbnails. However if you click on the image to start the slideshow, then they work ok.

In the admin back-end, they do show in the image section of the product page.

Thanks

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12 years 2 months ago #65778

Hi,

Can you just try to delete all the picture of this product and then add all of them ?

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12 years 2 months ago #65789

Hi Mohamed,
no I don't want to do that in case I can't get the photos back.

So I created a new product to test it instead.
at the time of the creation, I added the photos and saved it and they were fine. That is the thumbnails worked.
I then went back to the product and deleted the photos and added new ones. This is when it stops working. The thumbnails are broken.

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12 years 2 months ago #65876

Hi,

It must be because you had edited the file show_block_img or the file show_default or the file show. We had to do minor changes in them in order to handle the thumbnails better so you will have to revert your customizations via the menu Display->Views and then reapply them to the new version of the files.

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12 years 2 months ago #65957

yes I had to do some changes you gave me because there were some issues with them originally

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12 years 2 months ago #65960

I've removed the customisation and didn't reapply it and it's all working fine now

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