Name field empty

Hi,

I am selling downloads only. Checkout is simple: No registration and I only ask an e-mail address and Name.
For the Name I use the "Last name" field.

I disabled all the other fields in Custom Fields, because they're not necessary.

The checkout process works fine, but when I check the order in the backend, the Name field is emtpy and so is the name in the personalized e-mails that are sent to the customer.

How can I fix this?

Thank you
Maurice Wasbauer

Hi Maurice,

You can edit the view "order / listing" (backend) in HikaShop > Display > Views, and replace:

						 if(!empty($row->username)){
						 	echo $row->name.' ( '.$row->username.' )</a><br/>';
						 }

						 if(!empty($row->username)){
						 	echo $row->name.' ( '.$row->username.' )</a><br/>';
						 }else{
						 	echo $row->name.'</a><br/>';
						 }

Hi,

Your solution works partly.

In the backend orders, the customer is the e-mail address. This is ok.

In the backend Customers the "Name" and "Username" fields are empty. Since "Registration" is set to "No Registration", there is no username. However, the "Name" field should be filled with the "Last name" field value.

When I change the status of an order manually, I have the option to send an e-mail to the customer. Here too the name field is not filled.

Furthermore, since this "Name" field is empty, the customer is also not moved to AcyMailing, I assume this has to do with the same problem.

Please help.

Kind regards,
Maurice

Hi,

I think that your answer is in this topic:
www.hikashop.com/en/forum/4-how-to/53045...n-backend.html#67137

Hi Xavier,

Thank you. a Name view on the orders page is quite handy, however, it does not answer my questions.

What I need is:

• a filled Name field on the customers page. Now it is empty.
• the customer name must be filled in, in the e-mails that are sent. The name is now empty.
• the customer name must be transferred to AcyMailing via the AcyMailing HikaShop plugin.

Hi Nicolas,

I tried your suggestion and unfortunately things get worse.
Now I also have no name on the checkout page after filling in the name (in the new name field) while everything else is the same. The name is not displayed anywhere and the user is not transferred to AcyMailing.

Isn't it better to go back to the previous name (address) field and use that field on all places where the name is needed?
- e-mail
- backend
- AcyMailing HikaShop plugin

Maurice

Hi Nicolas,

I don't understand. I changed the file as you suggested, but this doesn't change anything in the results. I'm getting a little desperate here, trying all kinds of suggestions that don't work.

When I use the custom fields instead of the address fields, I immediately get an empty popup with an "ok" button in it, as soon as I fill in the new custom field Name and click the "ok" button. This is the kind of popup that you get when you want to edit or add an address.

It looks like the system does not get any address information (because the address Name field is disabled and the new custom Name fiel comes in its place), it asks for it in the popup. But because the address Name field is disabled, you wont see it in the popup.

When I click the "ok" button in the empty popup, the popup closes.

The Address Name field, that's normally being displayed after filling it in (to show you what you filled in) is now empty.


At this point I can finish the checkout.


When I go to the orders page in the backend two error messages appear in the Billing Address pane and the Delivery Address pane:
Warning: Invalid argument supplied for foreach() in /home/domain/public_html/niburu.nu/administrator/components/com_hikashop/views/order/tmpl/form_address.php on line 32

The name fields in th eemail and everywhere else are still empty.

So using the custom fields make the problem bigger.

However, now that I use the custom fields, as you suggested, what do I need to do to:

- Fix the empty popup that appears immediately after filling in the name and pressing the little "ok" button
- Fix the Address Name field, that's normally being displayed after filling it in (to show you what you filled in) is now empty.
- Fix the two errormessage in the back-end orderpage "Billing Address" and the "Delivery Address" pane
- Display the name in the e-mails
- Solve the problem with the AcyMailing plugin

Thank you,
Maurice

UPDATE: I see that the field "name" in the table hikashop_user, is NOT filled when I place a test order.