Order status defaulting to 'none'

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12 years 1 month ago #69432

After updating to 1.6.0 recently, we suddenly noticed that all order statuses (in the backend) are defaulting to 'none'.

The configuration > system > statuses, are set to defaults and the 'Default order status' is set to shipped (customers are billed on delivery).

What are we missing?

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12 years 1 month ago #69560

If the status is "none" in the created orders, it means that the status which was added to the order could not be found by HikaShop in the list of statuses that you can find in the menu System->Order statuses.
One explanation is that you changed some of these statuses.
Another one is that the order status in the "Default order status" option of the configuration does not exist anymore in that list of statuses.

So I would recommend to double check that list of statuses as well as the status options of your Hikashop configuration and of your payment methods

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12 years 1 month ago #69596

Can you spot any mistakes?

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12 years 1 month ago #69735

Could you edit an order and do a screenshot of the "history" area ?

Also, can you check the options of your payment plugin for the order statuses options ?

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12 years 1 month ago #70005

The fault lie with the payment plugins who somehow had their status set to none …

Thanks for solving it!

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