Problem when the customer cancels out of PayPal...

During testing of my Hikashop site, I have created an order and elected to pay by PayPal.
When I am directed to the live PayPal site, I simulate a customer changing his mind by immediately clicking on the 'cancel & return' link, and I am directed back to my site's 'submit order' page.

However an email is sent to the customer (and one to the administrator) as though an order has been completed/placed.
(In the detail, the status of the order is 'cancelled', but this is not present in the emails).

However I don't believe these emails should be sent anyway, as the customer has not completed/placed an order, and will be confused/panicked that they then receive an email thanking them for their order.

Many thanks.

Hi,

The order created email is sent when the customer go to the payment method.
You can disable this email in HikaShop > System > Emails, by this way the order created email will no more be sent.
To disable the email you must have a commercial version of Hikashop.

Hi Xavier,

Thanks for your reply.
Yes I do have the Essential commercial version.

However if I delete the email address from 'Order creation notifications email address' the customer still gets an email, but as administrator I don't anymore. This is the wrong way around.
I want to stop all automatic emails going to the customer, but I still need all automatic emails sent to me so that I know an order has been placed or was attempted to be placed.

Many thanks.

Addition:
Doing some more research I noticed that Nicolas answered this over a year ago, by suggesting adding

$data->customer->user_email = '';

to the top of the order creation email, and this seems to work for me.
However is the order status available? As what I would like to perform:

if order status = cancelled then $data->customer->user_email = '';

Perhaps you could give me the correct php please, as I am a not totally sure.

Many thanks.

Can you try that:

Many thanks. I will give that a try.

Kind regards.

Hi Xavier,

No that didn't work, perhaps order_status is not available.
However on reflection I think the single line of $data->customer->user_email = ''; is sufficient.

Many thanks.