Thanks so much for your reply. Then, maybe my settings are logging people out too fast...for example, if they get coffee, a phone call, or distracted and don't go to their email right away. For this situation, I'd like to keep people logged in for at least one or two hours. I looked and didn't see the option to set log in time duration. Is this possible?
Also, when people do get directed from the email link to the log in page, are you saying there's no possiblity for a just a pop up window upon login, with a message prompting them to return to their email for the rest of their downloads? This would be my highest preference.
Another option would be to clearly state at the beginning of their download email "if redirected to log in, once doing so, please return to this email for rest of downloads." Is this option only available in your commercial version?
Sorry for so many questions, just looking for the best way to handle this awkward situation.
Thank you again!
Edit to add: I'm sorry, but I've been look for the file you reference below - administrator/components/com_hikashop/classes/file.php - and cannot find it. I apologize for being so inexperienced but, can you tell a total newbie how to find this file? Can I get to it from the Hikashop dashboard? Many thanks.