Hi,
i followed the documentation to setup taxes according to laws.
even if after checking all possible reasons (as written at the bottom of documentation) i'm still not able to have correct settings.
as the shop is in Slovakia, here should be the rules:
- For Slovakia: individual or companies (having VAT number or not): pay 20% tax
- In Europe:
- individual and company which doesn't have VAT number, pay 20$ tax
- company having a VAT number pay price excluding VAT tax
- outside Europe and Slovakia: everybody doesn't pay VAT tax.
so i created 4 different customer's addresses to simulate that and every time, it adds the standard Slovak tax 20% even if customer address is in US.
i checked each point bellow:
- (everything is published) You unpublished the states for which you set your tax rules.
- (everything published) You unpbulished the countries for which you set your tax rules.
- (no new zone created, except that i put off Slovakia from Europe zone to avoid issue) You created new zones for your tax zones without adding any countries/states as sub zones of your new zones and thus, the system cannot link your rules using these new zones and the addresses on the front end which use the countries/states.
- (it is setup to Slovakia since beginning) You set the "main tax zone" option of the configuration of HikaShop to country/state that you don't use in your tax rules and thus, the taxes are only displayed when the address of the user is in one of these zones and not before he enters his address.
- (both are published) You unpublished both the country and the state fields.
- (checked : state and country as Zone) You changed the type of the country/state custom fields via the menu Display->Custom fields (it should always be "zone" unless you know what you're doing).
- (done as France is in EU) The address you're using during the checkout on the front end is outside the zones in your tax rules
- (done to slovakia 20%) You didn't set the "tax category" option in your products when creating/editing them.
so where is my mistake ?
thx