download and order status doesn't seems to work

Hi,

Can you check your payment log report ?
(menu) System > (submenu) Configuration > (tab) Files > (option) Payment log file > (button) See the report.
The main problem is that your order is cancelled.
If the order is cancelled, the customer can't download.
You can try to modify the order status to "confirmed" and you would see that the customer would be able to download the file.

But the main problem is to understand why your order is cancelled !

Regards,

Could you please do a screenshot of the options of the paypal payment method options screen via the menu System->Payment methods ?

Hi,

Can you send me by private message a backend access to your website ?
I will make some tests, it would be easier for us to understand the source of your problem.

Regards,

Hi,

Thanks for the access.
Your server has been correctly contact by paypal as the order history indicates.

You should have received an error email " NOTIFICATION_REFUSED_FOR_THE_ORDER " with some details about the error.
It is possible that the error is linked to the option "send details of the order", but I am really not sure (because your order have just one item).

Regards,

Hi,

I can't and I won't.
If the order total is 0, there is no need to call paypal, so paypal wouldn't be called.
Otherwise, paypal would ask for money and is currently in production mode, not in sandbox.

Regards,

Hi,

Use a paypal sandbox account for debug.

Regards

Hi,

Does the folder media/com_hikashop/update/safe writable ?
Is there a subfolder "logs" ? Writable too ?

Regards,

Hi,

Can you provide me a backend access to your store and a FTP access too ?
Thanks to it, I would be able to do more tests and fix your configuration.

Regards,

Hi Tim,

I have found the source of the problem.

if($price_check != @$vars['mc_gross'] || $currency->currency_code != @$vars['mc_currency']){

Array
(
    [mc_gross] => 0.60
    [tax] => 0.10
    [mc_shipping] => 0.00
    [mc_handling] => 0.00
    [mc_fee] => 0.22
    [mc_gross_1] => 0.50
    [mc_currency] => GBP
)